Ch 6, Operation Management

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I-mart is a discount optical shop that can fill most prescription orders in around 1 hour. The management is analyzing the processes at the store. There currently is one person assigned to each task below. The optometrist assigned to task “B” takes an hour off for lunch and the other employees work the entire day

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CUSTOMER SERVICE, THE SCOPPE AND NEED OF CUSTOMER SERVICE

THE SCOPPE AND NEED OF CUSTOMER SERVICE

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