Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain the first step in the process is idle, A bottleneck is an operation...

A bottleneck is an operation that has the lowest effective capacity of any operation in the process. TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement i

Explain open communication, Some organizational culture characteristics mak...

Some organizational culture characteristics make project success more likely. These characteristics include all of the following EXCEPT: A. Support for cross-functional teams

Location analysis, explain the series of steps involved and various factor...

explain the series of steps involved and various factor effecting location decion?

Challenges for operations managers - operation strategy, Challenges for Ope...

Challenges for Operations Managers - Operation Strategy Most products have several competitors today - from cars to university degrees. Current market forces appears to sugge

Explain logistical and visual elements, Like other large airlines, Global A...

Like other large airlines, Global Airlines has a points-based incentive program. Customers who join Global's FreeMiles program earn points by purchasing tickets from Global or by u

Explain dependability the consumer price index, What are some characteristi...

What are some characteristics and provisions of the cost of living escalator clauses and wage reopener arrangements that are part of the unions' efforts to adjust to the lack of de

Explain managerial motivation, Explain managerial motivation. Manageri...

Explain managerial motivation. Managerial Motivation: It is the means or inducements, which impel or inspire a person to intensify his willingness to use his abilities and po

MBA, Describe the various approahes to tqm

Describe the various approahes to tqm

Explain ambrose undergoes a restructuring, Marta is 57 and has been a store...

Marta is 57 and has been a store manager for Ambrose & Company for 10 years. Ambrose & Company is a retail store for fashion forward women. Ambrose undergoes a restructuring and re

Objectives of routing, Objectives of Routing a. Determining the most fea...

Objectives of Routing a. Determining the most feasible sequence of operations and ensuring that this sequence must be followed. b. Utilizing the physical human resources mate

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd