Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain fabindia''s organizational culture, How would you describe William ...

How would you describe William Bissell's personality? What terminal and instrumental values are likely to have been especially important to him? How would describe Fabindia's organ

Explain risk assessment methodologies, Discussion 1- Thinking about any act...

Discussion 1- Thinking about any activity that you engage in that involves risk, developed a risk management plan for that activity. Discussion 2- Compare and contrast the follo

Define diversification as a strategy, Diversification as a strategy. Con...

Diversification as a strategy. Consider GE and how large and global it is. What problems do you think GE's most senior executives encounter in trying to stay on top of all th

Manufacturing sector - operation strategy, Manufacturing Sector - Operation...

Manufacturing Sector - Operation Strategy 1. Manufacturing has become a global industry with worldwide markets and worldwide suppliers  2. Goods becoming commodity items -

Explain organizational strategy is analyze organizations, Organizational St...

Organizational Strategy is Critically evaluate information from core business functions to enhance organizational knowledge, how would you assess your mastery of this competency?

Optimal capacity determination, Optimal Capacity Determination For a g...

Optimal Capacity Determination For a given capacity of a plant the average unit cost of production of a product decreases as the output rate( say in number of units produced p

Economic order quantity, The Warehouse Company supplies spare parts for its...

The Warehouse Company supplies spare parts for its two plants, Plant A and PlantB. Plant A and Plant B do not have any significant storage space. Hence you want carryminimum possib

Explain what are best practices of college, What are Best Practices of coll...

What are Best Practices of college/university communications to students

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd