Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Why knowledge is vital supervisor''s tactical planning, Why should a first-...

Why should a first-line supervisor understand the organization's objectives? Why is this knowledge important to the supervisor's tactical planning?

Advantages of enterprise resource planning, Advantages of ERP 1.Invento...

Advantages of ERP 1.Inventory Reduction: Through this process it is possible to procure a component as it is needed thereby avoiding cost of carrying it and excessive safety st

Explain work-in-process and raw materials are needed, The Bawl Corporation ...

The Bawl Corporation supplies alloy ball bearings to auto manufacturers in Detroit. Because of its specialized manufacturing process, considerable work-in-process and raw materials

Explain ethics training or strong ethical leadership, Which do you think wo...

Which do you think would be more effective for shaping long-term ethical behaviour in an organization: a written code of ethics combined with ethics training or strong ethical lead

Explain is self-preservation a moral imperative, Is self-preservation a mor...

Is self-preservation a moral imperative or just a fact?

Explain about the economics of scope of lean production, Explain about the ...

Explain about the economics of scope of lean production. Economies of scope: It is possible while resources as like machinery or labour can be shared to manufacture vari

Explain managerial leadership, Explain managerial leadership. Manageri...

Explain managerial leadership. Managerial Leadership: Effective managing needs leadership. This is seldom possible to segregate the behavioural functions of manager-ship a

Explain how the government can implement information plan, Propose a plan f...

Propose a plan for how the government can implement information security plans to ensure its critical information is safe and protect.

Explain milestones and key deliverables, When developing the milestone sche...

When developing the milestone schedule for the project charter it is helpful to identify relatively few milestones and key deliverables

Stepping stone method, Stepping Stone Method: Continue the above ex...

Stepping Stone Method: Continue the above example containing the initial basic feasible solution obtained by least cost rule. In this there six empty cell :91,1) )1

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd