Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain what will be the company''s return on equity, Midwest packaging's R...

Midwest packaging's ROE last year was only 3%, but its management has developed a new operating plan that calls for a debt-to-asset ratio of 60%, which will result in annual intere

Why need to train your supervisors, Suppose you are the manager of an accou...

Suppose you are the manager of an accounts receivable unit in a large company. You are switching to a new system of billing and record-keeping and need to train your three supervis

Explain integrated forecasting and inventory control system, Herman Hahn is...

Herman Hahn is attempting to set up an integrated forecasting and inventory control system for his hardware store, Hahn's Hardware. When Herman indicates that outdoor lights are a

Explain job requirements help, How might formally written job requirements ...

How might formally written job requirements help you manage your work unit?

What are the five criteria for evaluating a selection method, What are the ...

What are the 5 criteria for evaluating a selection method?

Explain fabindia''s organizational culture, How would you describe William ...

How would you describe William Bissell's personality? What terminal and instrumental values are likely to have been especially important to him? How would describe Fabindia's organ

How company created to make miniature building, Miniature replicas are- ...

Miniature replicas are- a) Subsidiaries structured to mirror that of domestic organizations b) Small scale reproduction of each firm to show at office meetings c) Company

Explain challenges has the european union consortium faced, Describe what c...

Describe what challenges has the European Union Consortium faced in the last 2-3 years

Explain development of criminality, Use the Internet to research the case o...

Use the Internet to research the case of Matias Reyes, the "iceman who confessed" to the brutal rape of the "Central Park jogger" in 1989. Step 2: Post your responses to the follow

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd