Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain is self-preservation a moral imperative, Is self-preservation a mor...

Is self-preservation a moral imperative or just a fact?

Explain adaption and culture shock, The first response to unfamiliar surrou...

The first response to unfamiliar surrounds, like those encountered in an overseas assignment, is: Answer: a. Adaption b. Culture shock c. Fascination d. Reverse culture shock

Describe the structure of the appellate courts, You have successfully held ...

You have successfully held your first training session on the common law tradition and sources of law! Now that everyone has an understanding of the origins of law, your next prime

Explain is cloud computing the right direction, 1.) Why has Amazon.com succ...

1.) Why has Amazon.com succeeded online when so many other companies have failed? 2) Whats next for Amazon.com? Is cloud computing the right direction for the company? 3.) W

Explain it is important to have a vision, It is important to have a vision....

It is important to have a vision. If you were Jerome Byrd, how would you prepare a new vision for your department?

Develop an aggregate plan for helter industires, Helter Industires, a compa...

Helter Industires, a company that produces a line of women's bathing suits, hires temporaries to help produce its summer product demand. For the current four-month rolling schedule

What is risk of entry by competitors, This is what i know about Porters Mod...

This is what i know about Porters Model. It is the systematic analysis of forces in the industry environment using the Porter framework is a prowerful tool that helps managers to t

Simplex method , Q3. Solve the following Linear Programming Problem using S...

Q3. Solve the following Linear Programming Problem using Simple method. Maximize Z= 3x1 + 2X2 Subject to the constraints: X1+ X2 4 X1+ X2 2 X1, X2 0

Describe the terms entity and relationship, Explain the terms entity, relat...

Explain the terms entity, relationship, and attributes. Describe how they are used in a database.

Explain seniority systems, 1. Employers justify pay differentials on:...

1. Employers justify pay differentials on: a. seniority systems b. production based pay systems c. merit pay systems. D all the above 2. A successful private plainti

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd