Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain what are average weekly total costs, Given the following data for a...

Given the following data for a particular inventory item: Usage 500 units/week Ordering $40 per order Carrying Cost $.01 per unit per week Lead Time 3 weeks Price $.50 per unit a.

Successful writing at work, Ask qu Write an appropriate proposal—internal, ...

Ask qu Write an appropriate proposal—internal, solicited sales, or unsolicited sales—based on the information contained in one of the following two articles. Assume that your or yo

Limitations of e-business, Limitations of E-Business 1.      Problems ...

Limitations of E-Business 1.      Problems relating to the security of the data  2.      Limitations of bandwidth (speed of data transmission)  3.      Standardisation o

PROJECT MANAGEMENT CPM/PERT CHAT, prepare CPM/PERT chat and determine the s...

prepare CPM/PERT chat and determine the shortest time this project can be completed (using crash time )

Describe the importance of correctly stating the objective, Explain the imp...

Explain the importance of correctly stating the objective function and constraints in linear optimization problems. Provide a few examples of the problems that could result if the

Explain process-improvement efforts, Until the start of the 1980s, most U.S...

Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices? Process-improvement efforts Design-qual

Line balacing, what happens if line balancing does not exist

what happens if line balancing does not exist

Explain why do firms segment consumer markets, Why do firms segment consume...

Why do firms segment consumer markets? Enumerate the major segmentation variables and provide real-life examples of segmentation done by firms for their products/services.

Explain how can a wireless network compensate for fading, How can a wireles...

How can a wireless network compensate for fading and delay?

Miss.., Explain what might happen if energy costs increase in future at Nor...

Explain what might happen if energy costs increase in future at NorSal Trondheim

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd