Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Define the worshiping of a deity is required, the worshiping of a deity is ...

the worshiping of a deity is required in order for a belief to be considered a religion.

What are the characteristics of just in time philosophy, What are the chara...

What are the characteristics of just in time philosophy? Characteristics of JIT philosophy: a. Closer relations along with suppliers maintained b. Smaller and extra fr

Explain advantage most likely to endure over time, 1).What are the primary ...

1).What are the primary implications of the material discussed in this chapter for strategy formulation? 2). When is a company's competitive advantage most likely to endure over ti

Explain competitive strategy relate to value chain structure, How does comp...

How does competitive strategy relate to value chain structure?

Poms-Exercise 01 Decision Tree for Capacity Planning, Ask Poms-Exercise 01 ...

Ask Poms-Exercise 01 Decision Tree for Capacity Planning Expando, Inc. is considering the possibility of building an additional factory that wouldproduce a new addition to its prod

Calculate the old and new ratios for energy, Angies Bakeries is wooried abo...

Angies Bakeries is wooried about increased costs. The company invested an additional $3000 to make the baker's oven more energy efficient. The ovens are supposed to be 15% more ene

Compute the estimated sample size needed, Practical Application Scenario 2 ...

Practical Application Scenario 2 To complete this scenario, use the Sample Size Estimator file provided in the Resources. The third shift at Microsoft's Windows' security uni

Describe the concepts of lean production, Explain the concepts of lean prod...

Explain the concepts of lean production. Describe its relation to Six Sigma. Please provide examples of the pros and cons for linking them.

Explain how long it sits nothing happens, I am having a issue getting my bo...

I am having a issue getting my book to load it says its loading but no matter how long it sits nothing happens.

Explain the term objective or necessity in management, Explain the term obj...

Explain the term objective or necessity. Objective or Necessity: The objective or the need of permitting workers to participate in management can be: (i) To attain industr

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd