Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Calculate the non-registered investments, Calculate how much  they will be ...

Calculate how much  they will be  able  to  save  in non-registered investments each year until their retirement. This is Rose and Leonard's first look at a retirement plan. Will t

Depict an activity on arrow network, Project involves 12 activities and the...

Project involves 12 activities and the precedence relationship is provided below in brackets. (1) Draw an activity on arrow network to represent the project tasks and their depende

Define the functional department integration, Q. Define the functional depa...

Q. Define the functional department integration in information system. All functional departments are integrated within one holistic information system. Well integrating manufa

Economics, Economics issues and operation research solutions

Economics issues and operation research solutions

Explain maintain a relationship with her local bank, Should Marrone use her...

Should Marrone use her Internet financing source exclusively, or should she maintain a relationship with her local bank commercial loan officer? Why or why not?

LINE BALANCING, What do you understand by “line balancing”? What happens if...

What do you understand by “line balancing”? What happens if balance doesn’t exist?

What is the aim of focus factories in manufacturing, What is the aim of foc...

What is the aim of focus factories in manufacturing? Focus factories: The aim of this is to decrease the cost of ‘part finished stock’ for example, work-into-progress. P

Limitations of basic wage rate, What is the concept of comparative norm in ...

What is the concept of comparative norm in determining the basic wage rate? Why there are limitations to this approach? What has led companies to grant various forms of individual

Nash equilibrium levels, 2 enterprises (1 and 2), are in competition with e...

2 enterprises (1 and 2), are in competition with each other by choosing advertising expenditures. The payoff functions of the two enterprises, if enterprise 1 chooses to spend x an

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd