Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain the sources of power you can use to ensure, You have just been hire...

You have just been hired as a brand manager of toothpaste for a large consumer products company. Your job mainly involves encouraging the advertising and production groups to promo

Production and Planning Control, A company is setting up an assembly line t...

A company is setting up an assembly line to produce 192 units per eight-hour shift. The following table identifies the work elements, items, and immediate predecessors. Questions:

Estimate the mean and standard deviation, 1. How do variables and attribute...

1. How do variables and attributes differ?  2. Estimate the mean and standard deviation of the following measurements.

Explain what is product configuration, What is product configuration? Provi...

What is product configuration? Provide an example of how this practice is used in the sale of commercial stereo equipment

Inventory, What is ABC analysis in inventory control? Discuss its advantage...

What is ABC analysis in inventory control? Discuss its advantages/disadvantages

Sequencing problem, what mean passing time is not allowed in sequencing pro...

what mean passing time is not allowed in sequencing problem in operation research

Explain the features of six sigma, Question 1: Explain the features o...

Question 1: Explain the features of Six Sigma. • shifts the paradigm quality as the cause of good business performance • The philosophy is to make fewer mistakes. • Is a

How measure of overall performance, Cunningham Performance Auto, Inc., mod...

Cunningham Performance Auto, Inc., modifies 375 autos per year. The manager, Peter Cunningham, is interested in obtaining a measure of overall performance. He has asked you to prov

Explain phases in a project life cycle, An important factor used to determi...

An important factor used to determine the phases in a project life cycle are the control needs of the organization(s) involved in the project. True or False

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd