Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain causes of labour turnover, Explain  causes of labour turnover. ...

Explain  causes of labour turnover. Causes of Labour Turnove: (a) Voluntary withdrawals (through the worker) because of: - Not like for the present job; - Best job

Describe the impact entrepreneurs have on the economy, 1) Explain what an e...

1) Explain what an entrepreneur and entrepreneur are. How are they the same and how are they different? 2) Give me an example of an entrepreneur and discuss two typical entrepre

Explain perspective of project manager to avoid the obstacle, Analyze why i...

Analyze why it is important to address risk through the entire project life cycle. Identify three possible negative results that can occur if an organization fails to address risk

Limitations of e-business, Limitations of E-Business 1.      Problems ...

Limitations of E-Business 1.      Problems relating to the security of the data  2.      Limitations of bandwidth (speed of data transmission)  3.      Standardisation o

Location Strategies, What are the CSF''s in making location decisions

What are the CSF''s in making location decisions

Explain what are the schedule and cost variances, I need to find the schedu...

I need to find the schedule and cost variances for a project Actual cost at month 16 = $540,000 Scheduled cost = $523,000 Earned value = $535,000 Provided this information,

Explain what capability would an organization have, What capability would a...

What capability would an organization have to have to not need forecasts?

Explain avoiding a risk and accepting a risk, Differentiate between avoidin...

Differentiate between avoiding a risk and accepting a risk. Indicate the implications to your project that each might have.

Give specific example of all type of strategy marketing plan, Imagine that ...

Imagine that you are creating a marketing plan for a company that will sell motor scooters . As you consider the marketing program, what types of strategy should you consider inc

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd