Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

How every company identify their target market, Can every company identify ...

Can every company identify their target market? Advise as to why this is important or why it isn't important.

Explain google''s customer value proposition, Describe Google's customer va...

Describe Google's customer value proposition and profit formula linked to its business model. What strategies has Google relied upon to build competitive advantage in the industry?

Leaders are responsible for achieving desired results, Leaders must be held...

Leaders must be held accountable for achieving desired results. What does this mean to you?

Explain marketing is considered both an art and a science, Marketing is con...

Marketing is considered both an art and a science. How do the 4Ps, or marketing mix, help us bridge the gap between art and science? a. Marketing is about advertising.

What are advantage regarding problem-solving, Cultural diversity can provid...

Cultural diversity can provide a company competitive advantage regarding problem-solving. True False

Approaches to developing an operations strategy, Approaches to Developing a...

Approaches to Developing an Operations Strategy Approaches to developing an operations strategy specifically in service organisations:  1. The operations function is often

Explain how much time data collection will require, You have figured out th...

You have figured out that, for your research, you need 20 classes of Biology 101 students to complete your questionnaire. You estimate that the average student will complete the qu

Forcasting, what are types of forcasting?

what are types of forcasting?

Explain upward communication, Explain Upward Communication. Upward Com...

Explain Upward Communication. Upward Communication: It moves in the form of feedback from subordinate to the superior.  It takes the forms of: - Reports through Subordinat

Describe is it important to stress quality in a logistic sys, Is it importa...

Is it important to stress quality in a logistic system?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd