Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain shipping alternative would you recommend, A manager must make a dec...

A manager must make a decision on shipping. There are two shippers, A and B. Both offer a two-day rate: A for $536 and B for $525. In addition, A offers a three-day rate of $464 an

Explain crafting executive strategy, 1. What evidence do you find in this c...

1. What evidence do you find in this case, either explicitly or implicitly, that indicates that Whole Foods Market has a mission, core values, or is practicing decision-making that

20110907, I have already ordered and you all gave me a false link to the re...

I have already ordered and you all gave me a false link to the reference number above. I want my results now. And I want a refund for being late.

Draw a p-chart based on the questionnaire results, You are the newly appoin...

You are the newly appointed assistant administrator at a local hospital, and your first project is to investigate the quality of the patient meals put out by the food-service depar

Order losers - operations strategy, Order Losers - Operations Strategy ...

Order Losers - Operations Strategy These are characteristics which denote poor performance in the operations management function and can cause losses in current or future busi

Explain challenges has the european union consortium faced, Describe what c...

Describe what challenges has the European Union Consortium faced in the last 2-3 years

Process strategy at wheeled coach, Why do you think major auto manufacturer...

Why do you think major auto manufacturers do not build ambulances?

Assignable causes - causes of variability, Assignable Causes - Causes of Va...

Assignable Causes - Causes of Variability Variability in process output may also be the result of external causes which are separately identifiable, and which are not inherent

Explain how can the hrm professional be prepared to deal, How can the HRM p...

How can the HRM professional be prepared to deal with the variations in HR practices in the global environment

Explain why are uniform laws like the ucita necessary, Why are uniform laws...

Why are uniform laws like the UCITA and the UETA necessary? Does it make any difference if these uniform laws are not enacted in every state? How should the law be applied to a dis

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd