Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain how the project scope will be defined, The project scope planning p...

The project scope planning processes include all of the following EXCEPT: A. How the project scope will be defined B. How the requirements will be collected C. How the work brea

What order quantity will minimize the total inventory cost, Question: Y...

Question: You are the Operations Manager at Alien University and one of your responsibility is to manage the supplies of the University. One of your supplier has given you quan

Describe operation management strategy for company, Identify how changes in...

Identify how changes in the external environment may affect the operation management strategy for company. For example, what are the following factors likely to have on operation m

Evaluate the servicescape dimensions, Question: (a) Services are usuall...

Question: (a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape befo

Explain how do mncs analyze this risk, In the context of International busi...

In the context of International business, what is meant by the term Cpolitical risk? In general, how do MNCs analyze this risk?

Explain mission and vision statement, What is the difference between a miss...

What is the difference between a mission and vision statement. Discuss why mission statements are important in performance improvement and why a solid mission statement (describing

Explain what is the break-even point for this operation, A product is curre...

A product is currently made in a job shop, where fixed costs are $4,500 per year and variable cost is $10 per unit. The firm sells the product for $70 per unit. What is the break-e

Explain main mechanisms that managers use to assess output, The three main ...

The three main mechanisms that managers use to assess output or performance are financial measures, organizational goals, and operating budgets. Compare and contrast when it would

Explain compensation as a motivator of behavior, 1. Does your company's com...

1. Does your company's compensation plans help to attract and retain people with the right skills, knowledge and motivation to help the company succeed? Explain.Company;NYC Dept. f

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd