Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain the employees in the chattanooga ice cream case, Who are the employ...

Who are the employees in the Chattanooga Ice Cream Case?

What is the objective under jit and time-based competition, _____ is the ob...

_____ is the objective under JIT and time-based competition. WIP reduction Material velocity Lead-time reduction Decreasing material wait time

Tqm, benefit from total quality management in operations management

benefit from total quality management in operations management

Describe maintain service quality in the expanded markets, Evaluate whether...

Evaluate whether or not Shangri La Hotel's heavy investment in employee development yields a profitable return to the company. Evaluate Shangri La Hotel at maintain service quality

What are two reasons project management is not good, What are two reasons p...

What are two reasons project management is not well done in corporations? Why? What are some specific examples?

Explain technology-intensive method of production, A production method that...

A production method that relies on large quantities of machines and equipment and smaller quantities of labor is referred to as a 1. variable-input-intensive method of productio

Explain matrix organisation, Explain matrix organisation. Matrix Organ...

Explain matrix organisation. Matrix Organisation: it is used when an organization has to handle a variety of projects, varies from small to large. While a pure project struct

Describe what the advantages of making vs buying, You are the Vice-Presiden...

You are the Vice-President of Manufacturing for a company which manufactures small personal appliances. Your R & D department has designed a revolutionary, new type of electric t

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd