Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Pressume that a security model is needed for the protection, Assume that a ...

Assume that a security model is needed for the protection of information in your class. Using the CNSS model, examine each of the cells and write a brief statement on how you would

Explain all types of worker's participation, Explain all types of worker's ...

Explain all types of worker's participation. Types of Worker's Participation - Worker's participation in management may take several forms, for example:   (a) Formal partici

Explain what will her total variable cost be, Gina Fox has started her own ...

Gina Fox has started her own company, Foxy Shirts, which manufactures imprinted shirts for special occasions. Since she has just begun this operation, she rents the equipment from

Focused improvement programmes - improving productivity, Focused Improvemen...

Focused Improvement Programmes - Improving Productivity Allan Lawlor (1985), Director of Action Learning Associates (ALA) suggests - based on his experiences in industry and

Explain optimization technique and a heuristic to solve, What is the differ...

What is the difference between using an exact optimization technique and a heuristic to solve a problem?

Technology which encourages user contributions, Technology which encourages...

Technology which encourages user contributions and interactivity is known as Web 2.0.

Explain interpersonal skills, You work in a new organization. You have been...

You work in a new organization. You have been charged with recruiting a manager for a new department within the Services division. The Vice President of the Services division stres

Explain project management is a strategic necessity, Project Management is ...

Project Management is a strategic necessity for the success of any business. Based on the reading in the chapters what do you think are the 5 most critical points in delivering suc

Explain different insulation properties, An insulated shipping container su...

An insulated shipping container supplier is considering expanding its product line. Three materials with different insulation properties are under consideration. The following info

Describe conduct a goodness-of-fit test analysis, A survey performed by Sim...

A survey performed by Simmons Market Research investigated the percentage of individuals in various age groups who indicated they were willing to pay more for environmenlal.ly frie

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd