Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain coaching for performance changes, Motivation and rewards: coaching ...

Motivation and rewards: coaching for performance changes. References

Explain what role does tca play in the decision, 1. The chapter mentions th...

1. The chapter mentions the theory of transaction cost analysis (TCA). What role does TCA play in the decision to use a company sales force rather than independent manufacturers' a

Explain roles and function of an hr professional, 1. What do you see as th...

1. What do you see as the most interesting part of HR as a career field? 2. What do you think are the roles and function of an HR professional?

Explain situation of inflate your expense account, Imagine yourself in a si...

Imagine yourself in a situation of being encouraged by colleagues to inflate your expense account. What factors do you think would influence your choice? Explain

Define mathematics tends to lull the unsuspecting, C.W. Churchman once said...

C.W. Churchman once said that "mathematics tends to lull the unsuspecting into believing that he who thinks elaborately thinks well." Do you think that the best QA models are the o

Explain the term potential competitors, Which of the following in not an ad...

Which of the following in not an advantage of skimming pricing? A. It allows a manufacturer to quickly recover its research and development costs. B. It permits marketers to contro

Define conflict conceptualized differently under the unitary, The National ...

The National Labour Relations Act has been criticized as an outdated piece of legislation that is hindering, rather than helping, American cope with the realities of the new global

Is true that a mpc can run independent of the operation plan, Which of the ...

Which of the following is true? MPC can run independent of the operation plan. Business failure can result from poor MPC performance. In PAC, order release directly affect

Explain why is it important to develop their products, Why is it important ...

Why is it important to develop their products/services marketing plan in writing?

Find out what is e, Two large, thin metal plates are parallel and close to ...

Two large, thin metal plates are parallel and close to each other. On their inner faces, the plates have surface charge densities of opposite signs and of magnitude 17.0 × 10 22 C

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd