Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Production and operation management, What do you understand by “line balanc...

What do you understand by “line balancing”? What happens if balance doesn’t exist?

Explain schematic model of the sequence, Which of the following models uses...

Which of the following models uses a schematic model of the sequence of steps in a problem and the conditions and consequences of each step?

Explain can we solve the problem of crime, Can we solve the problem of crim...

Can we solve the problem of crime? How much responsibility does society have? Are our policies enough? What would you do differently, if anything?

Explain human resource role, A program that provides employee relocation an...

A program that provides employee relocation and trailing spouse employment assistance is an example of which human resource role: Answer A) counsellor B) employee advocate C) strat

Explain comparison of processes with a direct adversary, 1. A simulation mo...

1. A simulation model goes one step further than possible with analysis tools, because it can show how the process performs ____________ over time. 2. A(n) ____________ is a met

Explain how the market value of the shares, St James Ltd. Has just paid a d...

St James Ltd. Has just paid a dividend of £0.22 per share. The market expects this dividend to grow constantly in each future year at the rate of 7% p.a. The cost of capital for St

Explain major operations planning activities, In an overview of the major o...

In an overview of the major operations planning activities in a typical logistics organization, which of the following activities follows aggregate sales and operations planning? a

How is a standard time determined by time study, 1. How is a standard time ...

1. How is a standard time determined by time study?  Answer: The job is broken into well-defined short elements, which are then repeatedly timed by stopwatch, the worker's rate

What is the optimal size of production run for solar cell, The 3M incorpora...

The 3M incorporate produces solar cell panels, and the production rate can be 8,000 pieces per day. The demand for the solar panel is 30,000 pieces per month. The fixed cost of set

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd