Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Line balancing, what do you understand by “line balancing “? What happens i...

what do you understand by “line balancing “? What happens if balance doesn’t exist?

I want to make-to-stock master production schedule, I need instructions for...

I need instructions for completing a make-to-stock master production schedule

Compute sample size to confirm or not the findings, If a pilot test reveale...

If a pilot test revealed 45% perceived poor service quality, and we decide the interval range is + 10 percent with a 95% confidence level, what is the calculated sample size to con

Explain it projects that should be a part of bill''s it plan, List and desc...

List and describe (in two or three sentences each) three IT projects that should be a part of Bill's IT Plan - one project to support each area and/or process identified in above

Define the functional flexibility workforce, Define the functional flexibil...

Define the functional flexibility workforce. Functional flexibility (task flexibility or multi-skilled employees) associates breaking down traditional occupational restricti

Sffdfd, Why mary parker follett ideas tended to be popular

Why mary parker follett ideas tended to be popular

Explain how this can affect people''s sense of responsibility, In the morde...

In the mordern world most people work in organisations. Describe how this can affect people's sense of responsibility and the morality of their conduct.

Define how a researcher goes about determining sample size, Discuss how a r...

Discuss how a researcher goes about determining sample size. Provide specific examples to support your ideas

Explain how can data mining be used to accomplish objective, Your company w...

Your company wants to increase revenues from its existing customers. How can data mining be used to accomplish his objective?

What are two reasons project management is not good, What are two reasons p...

What are two reasons project management is not well done in corporations? Why? What are some specific examples?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd