Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Describe current trends in employee benefits, 1) Discuss current trends in ...

1) Discuss current trends in employee benefits and how they might affect workers. 2) Explain what factor is most important for a culture to be successful and the role cultural stre

What was jimmy efficiency, 1) Jimmy runs a business in his basement that sp...

1) Jimmy runs a business in his basement that spin aligns and marks golf balls with logos for tournaments. The automated machine goes through three serial steps; the first step tak

Determine the biggest management challenge, What does Drucker see as the bi...

What does Drucker see as the biggest management challenge for the 21st century?  Answer: Improving the productivity of the office worker.

Explain intelligence help an organization better monitor, How does business...

How does business intelligence help an organization better monitor, manage, and make decisions for its business?

Determine how a contract is enforceable, Having a clear understanding of th...

Having a clear understanding of the courts and where to file specific claims has provided your department with a good basis for where to start when a claim arises. With so many out

Explain supply base innovation and risk management, Why are supply base inn...

Why are supply base innovation and risk management two future areas that will consume more of the supply manager's day?

Case study answer , After working for 30 years, Ramjee Somjee Dutt opted fo...

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his busine

Explain functional structure with simple structure, Explain how the followi...

Explain how the following somewhat match each other: • functional structure with simple structure • divisional structure with departmentalization by product • machine bureaucracy w

Markov analysis, can you please give me a simple example of markov analysis...

can you please give me a simple example of markov analysis

Describe how the marketing mix differs for each segment, Select an everyday...

Select an everyday product (personal fitness training, CDs, dog food, cell phones, shoes for example). Show how different versions of your product are aimed toward different market

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd