Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain what are the tradeoffs between profitability, What are the tradeoff...

What are the tradeoffs between profitability, risk, and control that should be considered when choosing between debt and equity?

Explain event for training and development presentation, Suggestion on Fund...

Suggestion on Fundraising event for training and development presentation and also how to internet appeals for online fundraising - this require a 3 page write up. any help would b

Transportation cost, a. Assign any value arbitrarily to a row or column var...

a. Assign any value arbitrarily to a row or column variable u or v j . generally a value 0 zero (zero) is assigned to the first row i, e, u = 0. b.Consider every occupied cell

Explain management developer, Business knowledge competencies are particula...

Business knowledge competencies are particularly important for which human resource role? Answer A) management developer B) employee advocate C) strategic partner D) functional exp

Production, Production Production is any process or  procedure develope...

Production Production is any process or  procedure developed to transform a set  of input elements  such as men,  materials capital, information and energy into a specified set

Explain the problems associated with performance measurement, Question 1: ...

Question 1: The objective of Government organizations is not for profit. Explain the problems associated with performance measurement in not for profit organisations and ho

Disadvantages of process layout, Disadvantages of Process Layout 1. Co...

Disadvantages of Process Layout 1. Complexity of production Planning and Control: The absence of sequential mechanized channels for production make routing and scheduling more

Factors affecting scheduling - internal factors, Factors Affecting Scheduli...

Factors Affecting Scheduling - Internal Factors Internal Factors: These are the factors which are with in the control of the management. These factors should be manipulated in

Expensive car you can afford if you finance it for months, You have saved $...

You have saved $5000 for a down payment on a new car. The largest monthly payment you can afford is $350. The loan would have a 10% APR based on the end of month payments. What is

Calculate the expected value of perfect information, Clay Why bark, a soft-...

Clay Why bark, a soft-drink vendor at Hard Rock Cafe%u2019s annual Rockfest, created a table of conditional values for the various alternatives (stocking decision) and states of na

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd