Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain strategic alignment, Strategic Alignment Please respond to the foll...

Strategic Alignment Please respond to the following- Considering your current job (or one you hope to have in the future), discuss the best way to link your job performance to t

Explain the major categories of assumptions, A financial plan is a bridge b...

A financial plan is a bridge between two balance sheets. Describe the major categories of assumptions that must be specified to project a future balance sheet, given a current b

Describe different leadership theories, This week you learned about a numbe...

This week you learned about a number of different leadership theories. Choose two of today's leaders listed below and research on their leadership styles: • Richard Branson •

Determine control limits for a c-chart and np-chart, 1. If, instead, a cons...

1. If, instead, a constant sample size of 100 is chosen, determine the np-chart control limits. A later sample produces 15 defectives: what conclusion can be drawn?  2. 1000 bot

Qualities of a good marketing audit, Which control should periodically reas...

Which control should periodically reassess its approach to the marketplace with a good marketing audit? • Ethical control • Strategic control • Performance control • Ma

Explain effects of indiscipline, Explain effects of indiscipline. Effe...

Explain effects of indiscipline. Effects of Indiscipline: The indiscipline in industry brings in exact adverse effects. These are as given here:- a) Increase in the give

Explain as the administrative manager in a law office, As the administrativ...

As the administrative manager in a law office, you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office. What difficulties are you go

Compute panera breads strategy and its effectiveness, Evaluate Panera Bread...

Evaluate Panera Breads strategy and its effectiveness with executing the strategy within the competitive fast-casual restaurant marketplace. Discuss the pitfalls to this strategy a

Compute minimum cost service rate, Consider mean arrival rate is 1 customer...

Consider mean arrival rate is 1 customer every 4 mins and mean service time is 5/2 mins. If waiting cost is $5 per unit per min and cost of serviceing one unit is $4. Find minimum

Explain a stereotype associated with an asian country, 1. Think of a stereo...

1. Think of a stereotype associated with an Asian country and one associated with a Latin American country. How can these stereotypes potentially influence decisions related to HR

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd