Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Discuss involvement in organizational decision-making, Discuss the impact o...

Discuss the impact of involving your employees in decision-making. What are the pros and cons? Should employees be involved in critical organizational decisions? Why or why not? Pr

Describe the appropriate marketing-mix strategy, Marketers traditionally cl...

Marketers traditionally classify products on the basis of characteristics: durability, tangibility, and use (consumer or industrial).  for each product type by way of real-life exa

Explain one other element you feel is important to take, We know that all p...

We know that all perceptions are subjective and there is not necessarily a best way to understand any given situation. So, if there are so many moving parts to perception, how do y

Explain decision alternative and state of nature, A payoff a. is always mea...

A payoff a. is always measured in profit. b. is always measured in cost. c. exists for each pair of decision alternative and state of nature. d. exists for each state of nature.

Describe major options for appraisal of employees, What are the major optio...

What are the major options for appraisal of employees? Discuss each option, identifying the one that you think is "Best", and why you chose that option

Explain various goods from similar amount of resources, Explain various num...

Explain various numbers of goods as output from similar amount of resources (input) in improving productivity. Management can raise productivity that is management can get vari

Operation planning and scheduling system, Operation Planning and Scheduling...

Operation Planning and Scheduling System Operation planning g and scheduling system concern the volume and timing of the outputs utilizations of the operations capacity and the

Explain cost-minimizing production schedule, A motorcycle manufacturer is d...

A motorcycle manufacturer is determining its production schedule for the next 6 months. The cost of manufacturing a motorcycle during each month is Month 1 Month 2 Month 3 Month 4

Describe what the customer''s expectations, Explain what the customer's exp...

Explain what the customer's expectations are concerning the salesperson's attitude toward competition

Explain market demographics to effectively segment, Measurement of customer...

Measurement of customer engagement through the feedback process helps the organization in all of the following EXCEPT- discover customer perceptions of how well the organization

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd