Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain what is framing and how frames work in negotiation, What is framing...

What is framing and how frames work in negotiation. Describe an example

Describe the differences between utilization and efficiency, Discuss the di...

Discuss the differences between utilization and efficiency as measures of system performance. Which (if any) is the most useful measure for an operations manager? Why?

Explain how to do aon in excel 2010, Does anyone know how to do aon in Exce...

Does anyone know how to do aon in Excel 2010 and if so can they contact me and wlk me through it sso that I can understand it

Describe the scope of the business process outsourcing, List five considera...

List five considerations to consider when starting to define the scope of the business process outsourcing transaction and discuss the importance of each in relation to outsourcing

Explain potential unethical actions, Identify four potential unethical acti...

Identify four potential unethical actions or inactions related to capacity planning, and the ethical principle each violates

Explain the five elements of self-leadership, 1. Discuss the advantages and...

1. Discuss the advantages and disadvantages of the four reward objectives. 2. Identify several team and organizational level performance based rewards. 3. Describe five ways

Describe the liability of each party, Upon graduation from college, Bob, Ca...

Upon graduation from college, Bob, Carol, Ted, and Alice formed Kotaku, LP, and a limited partnership, to distribute video gaming software over the Internet. Bob and Carol each con

Explain the term marketing and selling, Explain the term Marketing and Sell...

Explain the term Marketing and Selling. Marketing and Selling : The marketing theory is a management orientation which holds that the key task of the organization is to find o

Explain the marginal productivity of additional firefighters, According to ...

According to the text there appear to be very limited opportunities for input substitution in the production of fire protection services. Which of the following is the most plausib

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd