Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

How much must a company pay to keep a specially-skilled, How much should a ...

How much should a company pay to keep a specially-skilled worker? Why? How would you determine the amount to pay to keep such a worker? Explain (again, use textbook concepts) Wh

Explain most important consideration of pre-employment, From the case study...

From the case study, determine what ideals, obligations, and effects must be considered in using psychological tests as pre-employment screens. Decide which the most important cons

Explain the ethics of continuing to do business, Assume you are a manager o...

Assume you are a manager of a large heavy equipment manufacturing company. Your company currently outsources the manufacturing of a specialized piece of equipment to a firm in anot

Hard change initiatives - linking strategic, Hard Change Initiatives - Link...

Hard Change Initiatives - Linking Strategic 1. Total quality management (TQM)/ISO 9000  2. Enterprise resource planning (ERP)/material requirements planning; manufacturing

Explain develop an mrp planning schedule showing gross, Assume that Z is ma...

Assume that Z is made of two units of A and four units of B. A is made of three units of C and four of D. D is made of two units of E. Lead times for purchase or fabrication of ea

Explain the current organizational culture, Using the competing values fram...

Using the competing values framework as a point of reference, how would you describe the current organizational culture? Provide examples to support your conclusions.

Compute the schedule variance or cost performance index, A project to build...

A project to build a new bridge seems to be going very well since the project is well ahead of schedule and costs seem to be running very low. A major milestone has been reached wh

Explain factors that are likely to create dramatic turns, Look into the fut...

Look into the future. Consider trends in society, technology, economics, environmentalism, and politics that can influence the future of W. L. Gore & Associates (Case 24) and Googl

Compute annual holding cost plus the annual ordering cost, The current orde...

The current order quantity for Paul's Pasta Pinwheels is 200 boxes. The order cost is $4 per order, the holding cost is $0.40 per box per year, and the annual demand is 500 boxes p

Imagine this is the only position of its kind organization, Imagine this is...

Imagine this is the only position of its kind in the organization. From this perspective, design a performance appraisal program to assess your job performance.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd