Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain the role of managers in quality and patient safety, What is the rol...

What is the role of managers in quality and patient safety?

Describe difference between significance and meaningfulness, What is the di...

What is the difference between significance and meaningfulness? Which one is more important to experimental results and why do you think so?

Explain organizational behaviour and productivity, How would you describe t...

How would you describe the culture of your organization? How does your organization "feel" (climate)? Where do you see the evidences of your organization's culture? How does the cu

What are few of the advantages in having a diverse workforce, Scenario Y...

Scenario You work for a large financial institution that in the past ten years has developed new products and services that appeal to a very diverse customer base located throug

Explain which goal is likely to lead to the best performance, if the averag...

if the average worker can produce 15 widget an a hour/which goal is likely to lead to the best performance/1.10/2 15/3.

Explain xerox customer-service teams, When it comes to how a team is design...

When it comes to how a team is designed (i.e., members, communication, goals, norms, etc.) and team leadership, which of the following statements is most true based upon the studie

One philosopher''s approach to business ethics, Summary of chapter 2, readi...

Summary of chapter 2, reading 2.1. "ONE PHILOSOPHER'S APPROACH TO BUSINESS ETHICS" in a book MORAL ISSUES IN BUSINESS 12TH EDITION by William h. Shaw and Vincent Barry.

Explain divisions of labour are appropriate, Draw an organizational chart o...

Draw an organizational chart of the business school or college that you attend. Outline its major roles and functions. How differentiated is it? Do you think the distribution of au

Explain can we solve the problem of crime, Can we solve the problem of crim...

Can we solve the problem of crime? How much responsibility does society have? Are our policies enough? What would you do differently, if anything?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd