Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain environment that best serves the organization, Briargrove is taking...

Briargrove is taking proposals for a Centralized Learning Network to be rolled out first in the corporate office in Dallas, TX and then across the organizational footprint. A priva

Greater flexibility of core staff in an organisation, How is greater flexib...

How is greater flexibility of core staff achieved in an organisation? Greater flexibility of core staff into an organisation is accomplished by the follow: a. Shorter term a

Factors that influence the role played by operations manager, 1. Having con...

1. Having considered the changes in agriculture and manufacturing sectors in the industrial era, speculate what might happen to the service sector in the post-industrial era. What

Operations function - scientific management, Operations Function - Scientif...

Operations Function - Scientific Management The operations function, a short account was given of the work of Frederick Winslow Taylor (1911), in the decades straddling the be

Operational layout , Put Simply, operational layout is about deciding where...

Put Simply, operational layout is about deciding where to put all the facilities, machines, equipment and the staff with in the operation. For an organization of you choice discuss

Explain actual and forcasted demand level, The following are monthly actual...

The following are monthly actual and forcasted demand level for may through December for units of product manufactured by N. Month Actual demand Forecast demand May 100 102

Value of a Loyal Customer (VLC), A manufacturer of business copier workstat...

A manufacturer of business copier workstations has a 75 percent customer retention rate. Their accounting department estimates the incremental contribution to profit and overhead

Explain virtual integration on healthcare organizations, What has been the ...

What has been the impact of horizontal, vertical, and virtual integration on healthcare organizations?

How global businesses subscribe to a global code of conduct, Do you think g...

Do you think global businesses would be willing to subscribe to a global code of conduct?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd