Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain what are the key competencies, What are the key factors that define...

What are the key factors that define success in the search industry? What are the key competencies, capabilities, and resources of successful search engine companies?

Explain the term marketing, Explain the term Marketing. Marketing:  A...

Explain the term Marketing. Marketing:  All organisations are occupied in producing products or services meant for utilize/consumption by people at large. Wants and needs are

Describe methods to diagnose employee stress, Discuss methods to diagnose e...

Discuss methods to diagnose employee stress and the specific OD (organizational development practitioner) interventions aimed at alleviating it in the workplace.

Factor for plant location choice - availability of transport, Factor for pl...

Factor for plant Location choice - Availability of Transport There are five basic modes of physical transportation air road rail water and pipeline. Goods intended for export

Explain tangible and intangible strategies, There are tangible and intangib...

There are tangible and intangible strategies that organizations can evaluate their system effectiveness on. Based on Tangible value, Revenue increase, Cost decrease---labour, mater

Compute quantity is a fractional amount, The Bluegrass Distillery produces ...

The Bluegrass Distillery produces custom-blended whiskey. A particular blend consists of rye and bourbon whiskey. The company has received an order for a minimum of 400 gallons o

Fast delivery - customers needs for a product, Fast delivery - Customers Ne...

Fast delivery - Customers Needs For a Product The time between a customer placing an order and receiving the product or service. The Royal Bank of Scotland's Direct Line insur

Explain project activity including personal time, A cost estimate for a giv...

A cost estimate for a given project activity is $6,300; this cost estimate does not factor in personal time. Assuming that an allowance for personal time is 9.5%, the total estimat

Explain cost-minimizing production schedule, A motorcycle manufacturer is d...

A motorcycle manufacturer is determining its production schedule for the next 6 months. The cost of manufacturing a motorcycle during each month is Month 1 Month 2 Month 3 Month 4

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd