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Carl Thor - Performance Measures
Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:
Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.
importance of CAPACITY PLANNING
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What do you understand by “line balancing”? What happens if balance doesn’t exist?..
Order Winning, Order Qualifying and Order Losing Criteria Hill (1993) introduced the idea that as well as order winning criteria (OWC), there is also order qualifying criteria
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