Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain monetary cost a training project, Operations managers will always w...

Operations managers will always want to know the monetary cost a training project will be. Stating the intrinsic value is important as part of the return, but how would it make or

Regional regulations and room of expansion, Regional Regulations and Room o...

Regional Regulations and Room of Expansion Regional Regulations: It is important to check at an early stage that the proposed location does not infringe any local regulat

Explain finite backward scheduling, A process capacity methodology that is ...

A process capacity methodology that is used to show how well parts being produced fit into a range specified by design limits is which of the following? a. Finite backward sche

Explain null and alternative hypotheses to be tested, TRUE or FALSE. The Se...

TRUE or FALSE. The Sergio Lumber Company manufacturers plywood. One step in the process is the one where the veneer is dried by passing through a huge dryer (similar to an oven) wh

Describe the difference between trait-oriented appraisals, Describe the dif...

Describe the difference between trait-oriented and results-oriented performance appraisal instruments, identifying some of the instruments used in each case.

Explain creating a constant flow of new products, Explain creating a consta...

Explain creating a constant flow of new products or continually updating and improving the current product line: Within a product planning activity, this is clear that b

Describe the various stages in team development, Question 1: (a) Descri...

Question 1: (a) Describe the various stages in team development. (b) What are the characteristics of an effective work team? Question 2: (a) Define Leadership. (b)

Explain flexible manufacturing system, Meile Machine Shop, Inc., has a 1-ye...

Meile Machine Shop, Inc., has a 1-year contract for the production of 225,000 gear housings for a new off-road vehicle. Owner Larry Meile hopes the contract will be extended and th

Explain is this the only way to get assitance, Can someone please help me w...

Can someone please help me with the questions below, Also, this is my first time usng cheggs for my assigments. Is this the only way to get assitance? or is there a search tool to

Explain how does the grapevine develop, Should a manager be concerned with ...

Should a manager be concerned with the grapevine within his or her organization? Why or why not? How does the grapevine develop? Is the grapevine a valid communication process? Sho

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd