Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

State the term capacity, State the term capacity. Capacity: It is...

State the term capacity. Capacity: It is the capability of an operation to do and produce. The maximum restriction to the volume of product or service an organisation can

Explain the impact of increasing fuel prices on logistics, Describe the imp...

Describe the impact of increasing fuel prices on logistics network design

Layout of facilities, Layout of Facilities Layout refers to the arran...

Layout of Facilities Layout refers to the arrangement of facilities. A plant layout refers to the arrangement of machinery equipment and other industrial facilities such as r

Explain service companies and activity-based costing, Which of the followin...

Which of the following statements regarding service companies and activity-based costing (ABC) is true?

Describe the pivot initiative at midwest bank, Complete the case study The ...

Complete the case study The PIVOT Initiative at Midwest Bank, Part I, starting on page 358. On the basis of the information: • Prepare a 3 to 5 page paper discussing what conclusio

What order quantity will minimize the total inventory cost, Question: Y...

Question: You are the Operations Manager at Alien University and one of your responsibilities is to manage the supplies of the University. One of your suppliers has given you

Presume that the market is demanding product, For the four basic configurat...

For the four basic configurations that follow, assume that the market is demanding product that must be processed by both Resource X and Resource Y for Cases I, II and III. For Cas

What is average costumer waits time in line, A newly opened car wash statio...

A newly opened car wash station has a car wash machine. The machine washes each car in a constant rate of 5 minutes per car. It has been estimated that costumers will arrive accord

Explain how many observations are necessary for confidence, The Dubuque Cem...

The Dubuque Cement Company packs 80-pound bags of concrete mix. Time-study data for the filling activity are shown in the following table. Because of the high physical demands of t

Explain changing the manufacturing process, Your company makes baby seats f...

Your company makes baby seats for cars and RVs. Your main product was designed some time ago, and new and better engineering data are available, but your product has a good record

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd