Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Define how create a positive climate within the organization, An organizati...

An organization's culture can be a debilitating impediment to the development and implementation of its strategic plan. Discuss the role of culture along with specific strategies

Explain how stance on social responsibility, Q1. Should an organization alw...

Q1. Should an organization always adopt a broad stance on social responsibility? Explain how you agree or disagree with this question and why you have this perspective. Q2. What

Explain sample means and sample ranges have been computed, Checkout time at...

Checkout time at a supermarket is monitored using a range and mean chart. Six samples which contain 20 observations per sample have been collected and the sample means and sample r

Explain this in relevance to uncertain events, Imagine the difficulties of ...

Imagine the difficulties of an employer whose decision context is choosing a new employee from a set of applicants whom he will interview. What do you think the employer's objectiv

Impact of internet on new product development, Question 1: Illustrate t...

Question 1: Illustrate the different types of stores layout Free-Flow Layout Grid Layout Loop Layout Spine Layout Question 2: Describe the ingredient

Explain why is forecasting important for an organization, Why is forecastin...

Why is forecasting important for an organization? Which company do you believe to be successful at forecasting and why?

Explain some of the key decisions its management, Describe some of the key ...

Describe some of the key decisions its management has faced within the past year or two. Identify an ethical issue the organization either faces or has faced in the past. If it has

What are the types of strategies, Analyze the different types of strategies...

Analyze the different types of strategies discussed in previous section to determine which type of strategy is the most difficult for most organizations to implement. Provide speci

Who all are stakeholders affected by the stores'' decisions, Neda operates ...

Neda operates a small convenience store in a southern town that has a high tourist draw. After several years of operating the store, Neda has decided to no longer sell tobacco prod

Explain employee stock ownership plans, State the reasons why historically,...

State the reasons why historically, union leaders did not support Employee Stock Ownership Plans (ESOPs)? Why has there been a notable growth since 1975 in these plans? Outline the

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd