Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

What is the difference among personal and business ethics, What is the diff...

What is the difference between personal and business ethics?

Define the parameters and the potential implications, The internet is a sta...

The internet is a staple of the modern office. Some companies are concerned that the Internet (and its e-mail application) lead to increased theft of time in the workplace. But, ot

What strategic issues occurs when an international company, What strategic ...

What strategic issues arise when an international company considers transfer of skills and products resulting from its distinctive competencies in its home country

Analyze the points involved in avoiding a cash crunch, Analyze the steps in...

Analyze the steps involved in avoiding a cash crunch and make at least one additional recommendation for doing so. Provide specific examples to support your response

Explain transparency in communication a sure winner, Type your question her...

Type your question here is transparency in communication a sure winner, or could a manager have problems with it?

Explain how do hr managers cope with stress, Why hr managers, etc. Is a lon...

Why hr managers, etc. Is a lonely job? How do hr managers cope with stress? What does it take to become a hr manager? Reference and cited

Explain bp''s first problem, Describe BP'S first problem, which involved th...

Describe BP'S first problem, which involved the firms IT function. Discuss BP'S solution to this problem.

Why the production manager is asked to reduce the safety, The annual demand...

The annual demand for a product is 15,600 units. The weekly demand is 300 units with a standard deviation of 90 units. The cost to place an order is $31.20, and the time from order

What helps ups to achieve its business objective, How the web site helps UP...

How the web site helps UPS to achieve its business objective?

OPERATTION MANAGEMENT, DISCUSS THE ADVISABILITY OF USING MODULAR ASSEMBLIES...

DISCUSS THE ADVISABILITY OF USING MODULAR ASSEMBLIES IN MANFACTURING

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd