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Carl Thor - Performance Measures
Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:
Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.
In the solutions manual for Operations Management problem is (b-a) ^/6 1, what are the numbers for b and a and how do you enter this in excel showig the fomulas
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