Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Compute the probability that 5 stolen cars will be recover, According to po...

According to police sources a car with a certain protection system will be recovered 85% of the time. Find the probability that 5 of 7 stolen cars will be recovered.

Explain writing the final case study and strategic plan, Read the Starbucks...

Read the Starbucks Global Quest 2006: Is the Best Yet to Come? Case provided in the Course Materials section. From the perspective of an executive with the firm, prepare a 10-12 pa

Explain outline and explain the three major elements, Outline and explain t...

Outline and explain the three major elements (and their arguments) contained in the controversial question as to whether union security provisions should be negotiated in labour ag

Development of bar chart, Development of Bar Chart The following are ...

Development of Bar Chart The following are significant stages in developing a bar chart: 1)Breakdown: The project into its various activities or jobs or operations each

Operations management case, Operations Management Case: choose one com...

Operations Management Case: choose one company. You must study the chosen company from the point of view of the ten critical operations management decisions. The group will wr

Explain managing consumer trust, Why does the Baltzan text draw a dist...

Why does the Baltzan text draw a distinction between e-business and e-commerce? • The Baltzan text lists four challenges for Web-based e-business (pp. 103 - 104). See

Explain agreement by union and management, How does the threat of a strike ...

How does the threat of a strike (or actual strike) affect the negotiating process and its tendency to bring about conditions necessary for agreement by union and management?

Differences among transnationals and global corporations, 1) Discuss the di...

1) Discuss the differences between transnationals and global corporations. 2) Compare political risk in the US to that of Egypt. Is there more in one country and what is the imp

Accounting, describe the element that makeup TQM as amoderv philosophy and...

describe the element that makeup TQM as amoderv philosophy and quality mangementsamodern

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd