Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain what is the profit if the bottleneck method advocate, The senior ma...

The senior management at Canine Kernels Company CKC is concerned with the existing capacity limitations so they want to accept the mix of orders that maximizes the company's profit

Operations and supply chain management, Operations and Supply Chain Managem...

Operations and Supply Chain Management XYZ Inc distributes and sells tyres. While most of XYZ's sales come from earthmover and industrial tyres, they also stock and sell a ver

Explain selected product to the selected demographic group, ASSIGNMENT THIS...

ASSIGNMENT THIS IS A GRADED ASSIGNMENT THAT IS A COURSE REQUIREMENT? Select one specific product (For example: iPhone Levi jeans, Adidas sports shoes, Chevrolet Volt)? Select one o

Describe harley davidson has excess capacity, Harley Davidson sells motorcy...

Harley Davidson sells motorcycle X and Y. Motorcycle X sells for $10,000, has variable cost (labour and material) of $2,000, and requires 10 hours of use of machinery to produce. M

Explain major considerations regarding logistics alliances, What are the ma...

What are the major considerations regarding logistics alliances, for: a) initiation? b) implementation? c) maintenance? d) termination?

How do the stop process enter into the planning process, How does the stop ...

How does the stop process enter into the planning process?

Explain importance and enforcement of consumer rights, Compare a Utilitaria...

Compare a Utilitarian and a Libertarian view on the importance and enforcement of consumer rights (to choose, to safety, to be informed, to be heard, to redress and to privacy).

Explain social responsibility, Regarding Social Responsibility, who do you ...

Regarding Social Responsibility, who do you agree with more, Leonard (2013) or Friedman (1970)? Why?

Discuss fully collection credit company, 1. Elton is a limited partner in D...

1. Elton is a limited partner in Destiny Tours, a limited partnership. Collection Credit Company, a Destiny creditor, claims that Eton is subject to personal liability for Destiny'

Explain impact far beyond their firm boundaries, Multinational enterprises ...

Multinational enterprises (MNEs) have an impact far beyond their firm boundaries. Assume you are working for a small firm that supplies a product or service to an MNE. How might yo

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd