Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain monitor and report project progress, How can the project baseline a...

How can the project baseline and the earned value approach for variance analysis be used to monitor and report project progress?

Process layout - process design, Process Layout - Process Design This ...

Process Layout - Process Design This form of layout is used when there is no dominant flow pattern, and is particularly appropriate for job shop and small-batch operations. Th

Explain what is your forecast of profit for a store, The XYZ Paint shop own...

The XYZ Paint shop owns and operates a dozen shops in central Missouri. Their signature paint is Green Pearl on Electric Blue Candy. Sales (X, in millions of dollars) is related to

Linear programming, classification of linear programming on the basis of st...

classification of linear programming on the basis of structure

Explain strategic information systems, Search the Web for an article on str...

Search the Web for an article on strategic information systems in general, or a particular case of a strategic information system. Summarize the article and mention in your report

Process configurations - services, Process Configurations - Services S...

Process Configurations - Services Schmenner's service - process matrix was introduced, categorising service operations by the degree of labour intensity and the degree of cust

Location, How to find the total distance using Euclidean distance formula

How to find the total distance using Euclidean distance formula

Describe senior management prospective, Develop an 8 to 10 page marketing p...

Develop an 8 to 10 page marketing plan for a sports enterprise (e.g. professional, school or community program). You will take the position of the manager and develop a plan that y

What are disadvantages of holding inventory control system, What are the di...

What are the disadvantages of holding inventory control systems? Disadvantages of holding inventory control systems: a. Higher risk of damage, theft and deterioration b.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd