Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

How employer pay for employee benefits, 1. Why would the government not tax...

1. Why would the government not tax us for the Employee Benefits we receive? 2. As a percent of payroll, how much does your employer pay for Employee Benefits? 3. Explain the

Describe some of the important factors new location, List and explain some ...

List and explain some of the important factors to be considered when selecting a new location for a hospital to be built from some potential site

Global operations management , what are the key issues to be considered for...

what are the key issues to be considered for managing global operations?

Explain must prepare a budget for a change initiative, Change plans must co...

Change plans must consider the use of a companys resources to maximize potential and ensure success. Financial resources are a definite consideration for any plan or objective. I

Compute the total annual cost, A local nursery, Greens, uses 2184 bags of p...

A local nursery, Greens, uses 2184 bags of plant food annually. Greens works 52 weeks per year. It costs $8 to place an order for plant food. The annual holding cost rate is $2 per

Explain graphic project report used in project management, Which of the fol...

Which of the following is a graphic project report used in project management?

Describe the role that organizational learning, Explain the role that organ...

Explain the role that organizational learning and creativity play in helping managers to improve their decisions.

Explain demand for each season is going to be, In the past, Arup Mukherjee'...

In the past, Arup Mukherjee's tire dealership in Pensacola sold an average of 1,000 radicals each year. In the past 2 years, 240 and 260, respectively were sold in fall, 360 and 30

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd