Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Find the probability of event, The probability of Event 1 is P and the prob...

The probability of Event 1 is P and the probability of Event 2 is (1-p),for what values of P would you choose A?B?C? Values in the table are payoffs. Choice /Event Event 1 Event2

Explain the most important effect of card check recognition, The most impor...

The most important effect of card check recognition procedures on union representation elections would be to: A. Increase the likelihood of first contract settlement. B. Give

Organization might choose an organizational development, How would you expl...

How would you explain the contracting process to someone who had never heard of organizational development, why is this important. Describe how an organization might select an org

Explain why organizations need correct performance metrics, Discuss why org...

Discuss why organizations need to have the correct performance metrics to drive quality. Think of examples in the news and their outcomes.

Brandon production is a tiny firm focused on the assembly, Brandon Producti...

Brandon Production is a small firm focused on the assembly and sale of custom computers. The firm is facing stiff competition from low-priced alternatives, and is looking at variou

Define all the consumer promotion tools, Define all the Consumer Promotion ...

Define all the Consumer Promotion Tools. Samples, contests, competition and money-refund offers, for consumers are Consumer Promotion Tools.

Historical development of operations management, explain the evolution of o...

explain the evolution of operations management, highlighting the key stages of developments taken place in the operations management practices in modern day organizations.

Explain cost of a project, illustrate how to effectively and efficiently re...

illustrate how to effectively and efficiently report on the cost of a project to the different stakeholder groups • Use figures and tables to provide examples • Show calculat

Forcasting, what are types of forcasting?

what are types of forcasting?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd