Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain important to understand the categorical imperative, Duty is the pri...

Duty is the primary view of this ethical position. It will be important to understand the categorical Imperative and that reason or rational thought must drive this theory. As you

Explain what is the role of safety stock in an mrp system, 1) Discuss the m...

1) Discuss the meaning of MRP such as planned order release and scheduled order receipts? 2) Many practitioners currently update MRP weekly or biweekly. Would it be more valuabl

Explain what opportunities in the marketing environment, What opportunities...

What opportunities in the marketing environment did Gannet seize in launching USA? What unmet benefits are added and what value is created for the customer by USA Today?

Explain maturity of a bond, What is the yield to maturity of a bond that pa...

What is the yield to maturity of a bond that pays an 3% coupon rate, matures in 15 years, and is currently selling for $850? a.) 8.75% b.) 4.37% c.) 4.39% d.) 17.50%

Explain the upper or lower control limits for a mean chart, The overall ave...

The overall average on a process you are attempting to monitor is 50 units. the process standard deviation is 1.72. Determine the upper and lower control limits for a mean chart, i

Develop an aggregate plan for helter industires, Helter Industires, a compa...

Helter Industires, a company that produces a line of women's bathing suits, hires temporaries to help produce its summer product demand. For the current four-month rolling schedule

Explain what is the capacity of the line now, What is the capacity of the l...

What is the capacity of the line now? Again, assume the firm has hired a fifth worker, Assume further that tasks are allocated to maximize capacity of the line and that tasks ca

Explain pipeline transportation system for treated water, The network in fi...

The network in figure below shows the pipeline transportation system for treated water from the treatment plant (node 1) to a city water supply system (node 14). The arc capacities

Explain marketing to stakeholders and stockholders, What is the value of ma...

What is the value of marketing to the consumer, the stakeholder and stockholder and a. the value of your place on marketing b. the value of marketing to customers and consumers c.

Define what are the major options for appraisal of employees, What are the ...

What are the major options for appraisal of employees? Discuss each option, identifying the one that you think is best and why you chose that option

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd