Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain business buying decision processes, Explain the eight general strat...

Explain the eight general strategies in the business buying decision processes.

Explain all four geographic markets during years, The market for branded at...

The market for branded athletic footwear is projected to grow a 7-9% annually worldwide during the Year 11-Year 20 period. b 9-11% annually in Latin America and the Asia-Paci

Explain why is km extremely valuable in areas of research, Why is KM extrem...

Why is KM extremely valuable in areas of research and development? How do the different components of MITRE's KM system assist in spreading knowledge throughout its labs and in sto

Organizational Structure & Design, How can we predict the effects of calcul...

How can we predict the effects of calculated and deliberate organizational change on informal networks and structures? How can we mitigate against unanticipated and unintended cons

Describe implementation and communication of strategic plan, Why is it impo...

Why is it important to continuously update the implementation and communication of a strategic plan? Who should be responsible for updating and communicating a strategic plan? Why?

Case Study, #quBloomsday Outfitters produces T-shirts for road races. They ...

#quBloomsday Outfitters produces T-shirts for road races. They need to acquire some new stamping machines to produce 30,000 good T-shirts per month. Their plant operates 200 hours

Explain vutton handbags, In which of the following situations would a court...

In which of the following situations would a court likely hold Melissa liable for copyright infringement? Please debate and support your answer with appropriate cites to support. A

Explain estimating the mean height of a sample of seedlings, A biologist re...

A biologist reports a confidence interval of (2.0,2.4) when estimating the mean height (in centimetres) of a sample of seedlings. What is the estimated margin of error and the samp

Answer the this question as I found on the google search, Ask questioAn ups...

Ask questioAn upscale home fixture supplier has four locations. Each location manages its ordering independently. The specialized lighting fixture sells for $300 and sales are on a

List out reasons for the decision of the Production Manager, List out reaso...

List out reasons for the decision of the Production Manager backed up by the necessary data

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd