Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Function of dispatching, Function of Dispatching Under dispatching the ...

Function of Dispatching Under dispatching the following functions are included: 1. Assignment of work to individual machines or work places and men, 2. Movement of materi

Draw a chart by writing operations management, Create a chart by writing "o...

Create a chart by writing "operations management" and "business strategy" beside each other and leaving room between the headings to draw/write. Using arrows to designate direction

Explain the ftc prohibit the use of this commercial, Perfect Face Cream ran...

Perfect Face Cream ran a commercial to showcase its new Wrinkle-Free Face Cream. The commercial showed an older woman with severe wrinkles followed by images of that same woman aft

Process analysis, Process Analysis Process Analysis means the study of...

Process Analysis Process Analysis means the study of the overall process in factory (plant). It analyses every step of the manufacturing process and aims at improving the indu

Explain what the hr systems might look for at wal-mart, o Compare what the ...

o Compare what the HR systems might look for at Wal-Mart, a new web startup company, and a law firm. How would you achieve a sustainable competitive advantage through HRM systems i

Selection of operations in an organisation, Selection of Operations in an O...

Selection of Operations in an Organisation In any organisation there will be very many operations which could be studied; this step of the procedure addresses the question - w

Define criteria that considered to perform the project, One of the most imp...

One of the most important aspects of managing risk for a project is to accurately define the size of the project. Determine the criteria that must be considered to perform the proj

Explain the defined retirement plan, 1. Why would the government not tax us...

1. Why would the government not tax us for the Employee Benefits we receive? 2. As a percent of payroll, how much does employer pay for Employee Benefits? 3. Explain the defe

ROLE OF PRODUCTION PLANNING AND CONTROL, WHAT IS MEAN BY RODUCT DESIGN IN O...

WHAT IS MEAN BY RODUCT DESIGN IN OPERATION MANAGEMENT?

Define what ethical implications does organizational reality, You must pond...

You must ponder on an organizations responsibility to its workers whose skills have become obsolete. Considering the rapid pace of technological change, workers jobs will (and must

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd