Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Calculate first''s rop with legal firms in san francisco, First printing ha...

First printing has contracts with legal firms in San Francisco to copy their court documents. Daily demand is almost constant at 12,500 pages of documents. The lead time for paper

Explain what is the null hypothesis, A client gives you a data set of 30 ob...

A client gives you a data set of 30 observed values that represent the number of gallons of gas that 30 individual Nissan Sentra owners purchased at the gas pump last month. Your c

Explain the overall goal is to reduce arbitrary, Seniority can have various...

Seniority can have various provisions, such as bumping rights; but, the overall goal is to reduce arbitrary or discriminatory treatment of employees by using a quantifiable, object

Compute the upper and lower control limits, Mike is preparting the x-bar ch...

Mike is preparting the x-bar chart and the R chart for Uncle Ben's 2lb. box rice packaging line. Using the standard sample size of 9 items. Mike found the average range is .02 l

Explain static and dynamic scheduling problems, 1. What are the implication...

1. What are the implications of not allocating material in a shop order after availability checking? 2. Provide some examples of static and dynamic scheduling problems.

Routing procedure, Routing Procedure For a new product or part the rout...

Routing Procedure For a new product or part the routing procedure consists of seven principle steps: 1.The first step is to analyze the product or articles and fabricate int

Explain case studies with ethnographic research, 1. What benefits can be ga...

1. What benefits can be gained from case studies? What dangers, if any, are there in using case studies? In what ways are they useful? Support your answers. 2. Provide some exam

Explain concepts of design quality and conformance design, What is the diff...

What is the difference between the concepts of design quality and conformance design? Give examples to compare/contrast the two concepts.

Explain the service process design, Review the "Noodles and Company - Servi...

Review the "Noodles and Company - Service Process Design" Could Noodles restaurant's service operation be successful by combining the characteristics of the three contrasting servi

Level capacity plan, Level Capacity Plan The inventory size is varied ...

Level Capacity Plan The inventory size is varied keeping the workforce size and utilization of work constant. The number of workers ( working size) is kept constant throughout

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd