Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

List few of the strategic issues in supply chain management, The importance...

The importance of Supply Chain Management cannot be underestimated because it ensures that the right materials are at the right place at the right time at a minimal cost and maximu

Explain wastewater treatment plant, Visit the site: Wheaton, IL Sanitary Di...

Visit the site: Wheaton, IL Sanitary District. This tour of a wastewater treatment plant is an example of a high-volume, public project. • How is capacity defined at a wastewate

Describe the pitfalls on this strategy, Evaluate panera Bread's strategy an...

Evaluate panera Bread's strategy and its effectiveness with executing the strategy within the competitive fast-causal restaurant market place . Discuss the pitfalls on this strateg

Explain what is the tax on salvage value, Mars Inc. is considering the purc...

Mars Inc. is considering the purchase of a new machine that will reduce manufacturing costs by $5,000 annually. Mars will use the MACRS accelerated method to depreciate the machine

Explain manufacturing and service processes using queuing, Briefly compare ...

Briefly compare and contrast the manufacturing and service processes using queuing and assembly lines as your items to compare and contrast

Describe why agency and your proposed regulation interests, Pick an adminis...

Pick an administrative agency of either the federal or a state government. Find where the current and proposed regulation changes for that agency are located on the Internet. (i.e.

Explain allocated cells a balanced transportation model, The number of allo...

The number of allocated cells a balanced transportation model with 3 sources and 3 destinations should have in order NOT to be degenerate is

Explain what is marketing research, What is Marketing Research? Why do succ...

What is Marketing Research? Why do successful firms conduct marketing research for their products/services? Discuss the six steps in the Marketing Research process and relate to an

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd