Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain is quality integrated into the walmart''s logistics, In a 2-3 page ...

In a 2-3 page paper answer the following question. Is quality integrated into the Walmart's logistics process?

Dicuss business and conduct a feasibility analysis, Develop an idea for a n...

Develop an idea for a new business and conduct a feasibility analysis. Please be as creative as you like in the development of your idea (but as careful as you can be in your analy

Explain the bargaining unit as technical workers, Jack is a 2nd level manag...

Jack is a 2nd level manager at Johnson Controls. His department includes 2 supervisors, 5 night shift security guards, 5 technical workers, 10 janitorial staff, and 25 manufacturin

Explain what is the capacity of the line now, What is the capacity of the l...

What is the capacity of the line now? Again, assume the firm has hired a fifth worker, Assume further that tasks are allocated to maximize capacity of the line and that tasks ca

Explain six sigma principles to health care organizations, Type two savings...

Type two savings are the least likely to occur when applying Six Sigma principles to health care organizations

Explain mean confidence interval for the population, You wk for a consumer ...

You wk for a consumer advocate agency and want to find the mean repair cost of a washing machine. As part of your study, you randomly select 45 repair costs and find the mean to be

Define steps in management planning process, Define Steps in Management Pla...

Define Steps in Management Planning Process. Planning can be explained as deciding in advance what is to be completed in future. Some of the fundamental steps involved in plann

Explain improve matters and rectify the injustice, What could you or the pe...

What could you or the person who was treated unfairly have done to improve matters and rectify the injustice on the spot?

Explain what is an interim plan, Answer the following questions: 1) ...

Answer the following questions: 1) What is the difference between a task dependency and a task constraint? 2) Give a real-world situation when you might used the foll

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd