Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain potential for increased profit, Which of the following is not a cri...

Which of the following is not a criterion used in forming segments? Potential for increased profit Similarity of needs of potential buyers within a segment Competitive pos

Method describe how much one person is on a given dimension, Which statemen...

Which statement about comparative of performance appraisal is false/1. it is a method that seek to identify one relative standing among those being rated/2.this method indicate tha

Explain mixed strategies in production planning, Distinguish between pure a...

Distinguish between pure and mixed strategies in production planning. Provide examples of each strategy.

Sub optimisation - operations function, Sub optimisation - Operations Funct...

Sub optimisation - Operations Function Another important issue raised by the systems approach is that of sub-optimisation. This is of considerable significance for managers, a

Three requirements that met when designing jobs, 1. What are the three requ...

1. What are the three requirements which must simultaneously be met when designing jobs?   Answer: Technical, economic and behavioural feasibility.

What is the process mapping, What is the process mapping? Process map...

What is the process mapping? Process mapping: For processes to be enhanced they should first be demonstrated. Flow charts can help the use of process mapping as an exampl

Describe sustainable competitive advantage, Explain the following terms in ...

Explain the following terms in your own words and give specific, real life examples to illustrate your understanding of the term: 1. Tangible versus intangible resources 2. Core co

Why evaluate training programs is required by company, What can be done to ...

What can be done to motivate companies to evaluate training programs?

Steps in work measurement, Steps in  work Measurement: The  various s...

Steps in  work Measurement: The  various steps  are : 1. Break the job  into elements: 2. Record the observed time  for each  element  by means  of time  study  synthesi

What are disadvantages of delegated sourcing strategies, What are the disad...

What are the disadvantages of using delegated sourcing strategies? Disadvantages of using delegated sourcing: a. Can be a complicated relationship to manage an outsourcer

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd