Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Product layout, define the following key terms in product layout; product i...

define the following key terms in product layout; product interval time, product duration, asssembly line balancing.

How differentiate company products, How do marketers position and different...

How do marketers position and differentiate their company's products/services relative to competition? Provide examples in either the fast-food, hotel, airline or restaurant busine

Describe potential market share, From my experience, companies need to fact...

From my experience, companies need to factor in the competition and determine their market share. How might a company determine its potential market share?

Explain what is the college education fee, On the day his son was born, a f...

On the day his son was born, a father decided to establish a fund for his son's college education. The father wants the son to be able to withdraw $4000 from the fund on his 18th b

Find probability distribution of single lot containing fault, A quality con...

A quality control unit in ball-bearing manufacturing company keeps record of error in terms of the number of faulty balls (W) per a lot. The size of standard lot is 8, and the prob

Explain factors contributing to competitive rivalry include, Factors contri...

Factors contributing to competitive rivalry include A) The corporate attitudes toward marketing strategies B) Nature of the product and homogeneity of market C) The suppor

[email protected], Modelling – meaning and process, Certainty and uncertainty...

Modelling – meaning and process, Certainty and uncertainty in models, importance of understanding data before modelling , modelling with spreadsheet in simple decision situations.

Explain how can product development costs be minimized by, How can product ...

How can product development costs be minimized by entering the market late

Describe key issues and concerns, As area sales manager for a company manuf...

As area sales manager for a company manufacturing and marketing outboard engines, you have been assigned the responsibility of conducting a research study to estimate the sales pot

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd