Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Dispatching - production control, Dispatching - Production Control The f...

Dispatching - Production Control The function of routing and scheduling as discussed above are paperwork only. No actual production has yet been started. Dispatching is the part

Suitability of continuous or flow production, Suitability of continuous or ...

Suitability of continuous or flow Production In order that flow methods can operations satisfactorily a number of requirements must be met: 1.There Must be Substantially cons

Describe census of population as a measure of education, 1. Education is of...

1. Education is often used as an indicator of a person's socioeconomic status. Historically, the number of years of schooling completed has been recorded in the census of populatio

Explain because the confidence interval includes zero, A study was done to ...

A study was done to examine whether the perception of service quality at hotels differed by gender. Hotels were randomly selected to rate service items on a 50point scale. The sum

Food is an integral part of understanding different cultures, Food is an in...

Food is an integral part of understanding different countries, cultures, and lifestyles. In fact, your company is interested in importing Australian wine to the United States. Howe

Explain create a more motivated workforce, How can job design be used to cr...

How can job design be used to create a more motivated workforce? Be specific.

Needs for cuba to develop a free and independent trade union, Give your ass...

Give your assessment of the requirements for Cuba to develop a free and independent trade union. Determine if it is essential for a free society.

How to develop a supply chain infrastructure, What approaches can be taken ...

What approaches can be taken to develop a supply chain infrastructure that provide an accurate view of overall channel performance?

What options are open to coral to address this issue, Read Space Age Furnit...

Read Space Age Furniture Company in Chapter 9 of your text. Answer the following seven questions: (Include any MRP calculations). • What options are open to Coral to address th

How examine his deposit box, Several weeks after a depositor's death, Chase...

Several weeks after a depositor's death, Chase Manhattan Bank paid 12 checks on the deceased depositor's account. The depositor's signature on the checks had been forged. The estat

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd