Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain what assignment minimizes the total traffic flow, Six processes are...

Six processes are to be laid out in six areas along a long corridor at Linda Babat Accounting Services. The distance between adjacent work centres is 40 feet. The number of trips b

Important of production planning, Important of Production Planning The i...

Important of Production Planning The importance of production planning maybe judged form the following facts. 1. Production Planning Sets Objectives: Production planning se

Operations management and globlization, Briefly explain operation managemen...

Briefly explain operation management and globalization

Explain los angeles court syestem, I need Los Angeles Court Syestem. I need...

I need Los Angeles Court Syestem. I need orginal thought no plagerism or won't award points. Assignment Complete the following, placing it in a single Word document. You h

Transforming inputs into outputs - productivity measures, Transforming Inpu...

Transforming Inputs into Outputs - Productivity Measures As will become clearer during the course of this chapter, a more quantitative definition of productivity cannot easily

Define and analyze a best practice human capital acquisition, Identify and ...

Identify and analyze a best practice human capital acquisition, development, and retention in the United Kingdom Please provide references in APA format

What is the probability of having more units in the system, 1. Consider a s...

1. Consider a single-line, single-server waiting line system. Suppose that there is only physical space for 2 units in the system (one in line and one being served). The arrival ra

Explain supply managers have impact on economic trends, Why does the collec...

Why does the collective behavior of supply managers have such an impact on economic trends?

Explain does not fall in the resulting confidence interval, If the point es...

If the point estimate in a paired difference estimation example does not fall in the resulting confidence interval, the decision maker can conclude that the two populations likely

Explain monetary cost a training project, Operations managers will always w...

Operations managers will always want to know the monetary cost a training project will be. Stating the intrinsic value is important as part of the return, but how would it make or

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd