Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain functionalities of pharmacy information systems, Pharmacy Systems" ...

Pharmacy Systems" Please respond to the following: •Analyze the various functionalities of pharmacy information systems that can aid in the reduction of medication errors and make

Explain what is the basic problem causing this conflict, You are the plant ...

You are the plant manager at Acme Plastics. You are running two shifts, a day shift and an evening shift. Before the day shift leaves each day, the workers must get an adequate sup

How determining the productivity of his organization, Eric Johnson makes bi...

Eric Johnson makes billiard balls in his New England plant. With recent increases in his costs, he has a newfound interest in efficiency. Eric is interested in determining the prod

Explain industries is most likely to use database marketing, Which of the f...

Which of the following industries is most likely to use database marketing? a. A supermarket chain b. A school system c. A local restaurant d. A p

Describe how the eoq technique helps, Explain how the EOQ technique helps e...

Explain how the EOQ technique helps explain the following: All things being equal, the production inventory quantity will be larger than the economic order quantity.

Explain the risk evaluation process, Discuss and describe the risk evaluati...

Discuss and describe the risk evaluation process in a simplified approach.

Organization might choose an organizational development, How would you expl...

How would you explain the contracting process to someone who had never heard of organizational development, why is this important. Describe how an organization might select an org

Key issues when implementing an erp system, 1. Discuss how you interpret th...

1. Discuss how you interpret the statement 'ERP is the 'meat and potatoes' of the organisation'.  2. What are the key issues when implementing an ERP system?  3. How will tra

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd