Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Describe modern healthcare systems, Discuss the Chaos Theory (Be sure to re...

Discuss the Chaos Theory (Be sure to read the lectures concerning this theory, as well as go through the additional links) in relation to the health care system today. In addition,

Explain consumer products into brazil, What steps could a company take to a...

What steps could a company take to avoid making product design and marketing mistakes when introducing new consumer products into Brazil?

Describe what is the productivity, A local market research firm has just wo...

A local market research firm has just won a contract for several thousand small projects involving data gathering and statistical analysis. In the past, the firm has assigned each

Compute the service to club members as well as casual flyers, Evaluate the ...

Evaluate the service to club members and casual flyers by completing a table similar to table 3.1 (see page 70 Operations Management 6xth Edition Nigel Slack)

Explain project layout, Give an example of a project layout. Describe the s...

Give an example of a project layout. Describe the site and how the environment is organized?

Relation of process design to types of process flow, Relation of Process De...

Relation of Process Design to Types of Process Flow There is a definite relationship between the production process and process flow. For continuous manufacturing the methods an

Explain what are the issues management, What are the issues management of S...

What are the issues management of Starbucks needs to address? Analyze and evaluate the issues identified. Recommend a set of actions management should take to address the issues th

Find revenue growth and overall financial performance, What actions do you ...

What actions do you think management at Sam's Club should take to boost revenue growth and overall financial performance? What actions do you think management at BJ's Wholesale sho

Explain important in work-center scheduling, Why is managing bottlenecks so...

Why is managing bottlenecks so important in work-center scheduling?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd