Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Long term capacity expansion, Long term Capacity Expansion For the purpo...

Long term Capacity Expansion For the purpose of expansion of the long term capacity of the term the firm may decide to adapt and one more of the followings. 1.The firm may give

Policy Interview, It is important for students, as they progress through th...

It is important for students, as they progress through this program, to learn from those currently working in health care. For this assignment, students will interview a health car

Who all are stakeholders affected by the stores'' decisions, Neda operates ...

Neda operates a small convenience store in a southern town that has a high tourist draw. After several years of operating the store, Neda has decided to no longer sell tobacco prod

Find what is the economic order quantity, The Central Valve Company sells i...

The Central Valve Company sells industrial valves and fluid control devices. One of Central's most popular valves, the Western, has an annual demand of 6,000 units. The price of ea

Find forecast energy use for spring, An Electric Company estimates its dema...

An Electric Company estimates its demand trend line (in millions of kilowatt hours) to be D = 79 + 0.52 Q, where Q refers to the sequential quarter number and Q=1 for winter 2000.

Explain industrial products and consumer products, Compare and contrast ind...

Compare and contrast industrial products and consumer products

Who was the founder of scientific management, Who was the founder of Scient...

Who was the founder of Scientific Management? Ans: The founder of Scientific Management is F.W. Taylor.

Explain acronym ltpd, Explain acronym LTPD. Ans: The acronym LTPD is...

Explain acronym LTPD. Ans: The acronym LTPD is Lot Tolerance Percent Defective.

Location, what are the globalization and geoghacical dispersion of operatio...

what are the globalization and geoghacical dispersion of operation

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd