Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Describe why you agree or disagree with the results, Write your formal anal...

Write your formal analysis of your Color Q self-assessment results. I will look for the following information What primary and secondary color type are you? (MY COLOR ARE GOL

OR, Explain OR Models

Explain OR Models

How the organization you researched could become productive, Make one solid...

Make one solid recommendation for how the organization you researched could become more productive by applying one of the lessons learned. Explain your rationale.

Activities and types of scheduling, Activities and Types of Scheduling ...

Activities and Types of Scheduling Scheduling includes the followings activities 1. Allocation of quality and rate of output of the plant or department. And 2. Allocation

Explain what is the bonds'' coupon rate, Metal Fabricators just issued $1,0...

Metal Fabricators just issued $1,000 par 20-year bonds. The bonds sold for $758.18 and pay interest semi-annually. Investors require a rate of 9% on the bonds. What is the bonds' c

Explain variable costs, Explain Variable costs. Variable costs converse...

Explain Variable costs. Variable costs conversely, tend to vary directly along with the volume of output. Illustrations of variable cost are: - * Direct production labour co

What are organizational and personal decisions, What are organizational and...

What are organizational and personal decisions? A way makes organizational decisions in the capacity of a company officer. These decisions reflect the fundamental policy of the

Differences among transnationals and global corporations, 1) Discuss the di...

1) Discuss the differences between transnationals and global corporations. 2) Compare political risk in the US to that of Egypt. Is there more in one country and what is the imp

Explain the objectives of work study for any management, Explain the object...

Explain the objectives of work study for any management. The objectives of work study for any management are:- a) Enhanced working processes and standard procedures. b) L

Explain what the average inventory be for this lot size, 1.What would the a...

1.What would the average inventory be for this lot size? (Round your intermediate calculations to 2 decimal places and final answer to the nearest whole number.) 2. Determine th

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd