Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Ch 6, I-mart is a discount optical shop that can fill most prescription ord...

I-mart is a discount optical shop that can fill most prescription orders in around 1 hour. The management is analyzing the processes at the store. There currently is one person ass

Explain importance of strategic management, In light of the various theorie...

In light of the various theories of Strategic Management and Competition touched on in this course (e.g., the Resource Model of the Firm, internal/external analysis, SWOT, Value Ch

Explain sample means and sample ranges have been computed, Checkout time at...

Checkout time at a supermarket is monitored using a range and mean chart. Six samples which contain 20 observations per sample have been collected and the sample means and sample r

Explain every business must be prepared to deal, Every business must be pre...

Every business must be prepared to deal with the global economy. True False

Discuss whether a company must have balance set of managers, Discuss whethe...

Discuss whether a company should have a balance set of managers of equal diversity background as employees. Support your answer.

Describe what is customer relationship management, What is Customer Relatio...

What is Customer Relationship Management? Describe the four-step framework for one-to-one marketing that can be adapted to CUSTOMER RELATIONSHIP MANAGEMENT marketing?

Sample range chart - control charts for variables, Sample Range Chart - Con...

Sample Range Chart - Control Charts for Variables Whilst the sample mean chart provides control over the process setting, it provides no protection from change (increase) in t

Explain the front-room and back-room services, Identify the front-room and ...

Identify the front-room and back-room services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By sepa

Explain type of antennas issues signals with equal strength, Name the type ...

Name the type of antennas issues signals with equal strength and clarity in all directions? a. directional b. bi-directional c. tri-directional d. omni-directional

Explain create a rfp for a bpo in a factious organization, Create a RFP for...

Create a RFP for a BPO in a factious organization and explain why you would use different parts. Defend you choices to the executive team tasked with the outsourcing project.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd