Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Factors for plant location choice - suitability of climate, Factors for pla...

Factors for plant Location choice - Suitability of Climate The climate has its own importance in the location of a plant because of two reasons. First there are certain indust

Explain acceptability and vulnerability, Describe the four options highligh...

Describe the four options highlighted in the case in terms of their feasibility, acceptability and vulnerability.

Case -2 solve, after working for 30 years, ramjee somjee dutt opted for vrs...

after working for 30 years, ramjee somjee dutt opted for vrs and started a courier company and did very well in the first four years................plz solve

Manager case, In the table given below the Distribution Manager is expected...

In the table given below the Distribution Manager is expected to service these DCs as per the demands placed. If the actual sales after completing week one is as follows, what woul

Fast delivery - customers needs for a product, Fast delivery - Customers Ne...

Fast delivery - Customers Needs For a Product The time between a customer placing an order and receiving the product or service. The Royal Bank of Scotland's Direct Line insur

Problem 8, a small assembly line for the assembly of power steering pumps n...

a small assembly line for the assembly of power steering pumps needs to be balanced. exhibit 8.11 is the precedence diagram. the cycle time is determined to be 1.5 minutes. how wou

Explain executive team off-site meeting, Deliverable Length: 10-12 slides, ...

Deliverable Length: 10-12 slides, with presenter notes Details: You are an OD consultant for the Working Better Group. The President of a firm, BARTH Inc., requested a meeting w

Define mathematics tends to lull the unsuspecting, C.W. Churchman once said...

C.W. Churchman once said that "mathematics tends to lull the unsuspecting into believing that he who thinks elaborately thinks well." Do you think that the best QA models are the o

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd