Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Line balancing, Line Balancing Line balancing is arranging a production ...

Line Balancing Line balancing is arranging a production line so that there is an even flow of production from one work station to the next i, e, so that there are no delays at a

Explain postive reinforcement and executive conditioning, A manager nodding...

A manager nodding to express to a subordinate who is making a useful comment during a staff meeting is a example of/1.equity exchange/2.postive reinforcement/3 executive conditioni

Activities to a subsidiary in another country, Transferring some part of an...

Transferring some part of an organisation's activities to a subsidiary in another country is an example of  offshoring.

Describe detect the presence of assignable causes, If the time order of pro...

If the time order of production has not been recorded in a set of data from a process is it possible to detect the presence of assignable causes?

What benefits do you think the employees derive, Please answer the followin...

Please answer the following questions 1. Why do you think it is important for HR to be a strategic partner to the business? 2. What benefits do you think the employees derive

Explain what is the productivity, 1. A manufacturing company has a small pr...

1. A manufacturing company has a small production line dedicated to the production of a particular product. The line has four stations in serial. Inputs arrive at station 1 and the

Expalin possible core competencies of wild west, Wild west,Inc., is a regio...

Wild west,Inc., is a regional telephone company that inherited nearly 100,000 employees and 50,000 retirees from AT&T. Wild West Inc. has a new mission: to difersify.It calls fo

Explain services from goods, Which of the following is not a characteristic...

Which of the following is not a characteristic that distinguishes services from goods? Service jobs are unskilled A service is intangible Services are perishable Services are heter

Digital Cell Phone Inc., Prepare Paul Jordan''s report to John Smithers usi...

Prepare Paul Jordan''s report to John Smithers using regression analysis. Provide a summary of the cell phone industry outlook as part of Paul''s response.n..

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd