Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain computer and software result in increased profits, The chief inform...

The chief information officer recommends that a new computer and software be purchased and installed at a cost of $100,000. This investment will decrease manpower costs by $4 per c

Find the total cost of ordering and carrying semiprecious, 1. A jewelry fir...

1. A jewelry firm buys semiprecious stones to make bracelets and rings. The supplier charges $20 per stone, annual carrying costs are 50%, and the cost of processing orders is $40.

Describe compare and contrast deming and crosbys views, Compare and contras...

Compare and contrast Deming and Crosbys views on the cost associated with a lost customer.

Explain what is a bfoq and will it allow acme university, ACME University i...

ACME University is hiring a new basketball coach for its men's basketball team. Carla Coach applies for the position. An official of the University contacts Carla and tells her tha

Explain enterprisewide analytical capabilities, Knowledge: List the reasons...

Knowledge: List the reasons a business would need consistently updated enterprisewide analytical capabilities

Explain what are the values of the slack, For the linear program Max 3A + 2...

For the linear program Max 3A + 2B s.t. A + B ? 4 3A + 4B ? 24 A ? 2 A - B ? 0 A, B ? 0 a. Write the problem in standard form. b. Solve the problem. c. What are the values of the s

Explain improving operations, What would you recommend to the company if th...

What would you recommend to the company if they asked you to advise them in improving their operations?

Explain the categories of problems in six sigma methodology, Describe the c...

Describe the categories of problems that have been found to be approached by Six Sigma methodology Type your question here

Determine the standard time by time study, 1. Is work measurement used in y...

1. Is work measurement used in your own organisation? If not, then give thought to how: alternative methods are compared; load is balanced with capacity; productivity is monitored;

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd