Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain when acquiring an innovative technology externally, Your company, a...

Your company, a large online high school, is planning to implement a new innovative social networking technology for their students. The technology would allow students to get to k

Could you please explain which values i need to calculate, Regarding the tr...

Regarding the trash bag case (Essentials of Business Statistics, chapter 7 exercise 50), I am not sure where the 1.9991 comes from. I tired computing the standard normal distrib

Explain probabilites for grades in management science, The following probab...

The following probabilites for grades in management science have been determined based on the past records: Grade Probability A .10

What the cafeteria should use, A cafeteria wants to introduce a new burger,...

A cafeteria wants to introduce a new burger, with bread and beef together weighing at least 1 ounce. The cafeteria manage also wants the new burger to meet a new nutrition standard

Explain worldwide industry environment, Organizations are structured to tak...

Organizations are structured to take advantage of their inherent strengths and also to minimize their inherent weaknesses. For example, an organization may outsource its purchasing

Productivity, discuss productivity in the service sector

discuss productivity in the service sector

ERP, DESCRIBE THE ENTERPRISE RESOURCE PLANNING

DESCRIBE THE ENTERPRISE RESOURCE PLANNING

Explain build the pilot project and then make a decision, Dan Reid, chief e...

Dan Reid, chief engineer at New Hampshire Chemical, Inc., has to decide whether to build a new state-of-art processing facility. If the new facility works, the company y could real

Explain what the term data redundancy means, Describe what the term "data r...

Describe what the term "data redundancy" means in database design. Explain if it is bad and if a normalized database design is always the best design. Discuss the pros and cons of

Explain how many hours would the average laborer, In December, general moto...

In December, general motors produced 7,200 customized vans at its plant in Detroit. The labor productivity at this plant is known to have been 0.10 vans per labor hour during that

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd