Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain how contracting fits into the acquisition program, Describe how you...

Describe how you think contracting fits into the acquisition program. Feel free to use some of your own experiences and examples

Logistics., explain the role of product characteristics on the logistics de...

explain the role of product characteristics on the logistics decision

Explain the leadership styels of freed hammond, Identify the leadership sty...

Identify the leadership styels of freed Hammond and May Allison. Apply several of the leadership models to the case, such as the contingency model and the Hersey Balanced situation

Evaluate the team''s performance, Question: CASE STUDY You have been...

Question: CASE STUDY You have been newly appointed as team leader of a Management department consisting of 5 team members. The team has not been performing well in the pa

Porter''s value system shows the organisation, Porter's value system shows ...

Porter's value system shows the organisation in terms of      The value chains of suppliers, channels and the customer.

Explain self-preservation is not the highest value, Are there situations in...

Are there situations in which self-preservation is not the highest value?

Explain repetition of new product, You are a consultant called in to estima...

You are a consultant called in to estimate the costs after the employees learn how to do a job more efficiently by repetition of new product. You find a company can produce a produ

Consider a layout decision in an organisation, Consider a layout decision w...

Consider a layout decision which has been made in your own organisation. How was the layout devised? What were the key issues?

Ch 6, I-mart is a discount optical shop that can fill most prescription ord...

I-mart is a discount optical shop that can fill most prescription orders in around 1 hour. The management is analyzing the processes at the store. There currently is one person ass

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd