Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain all the principles of organization, Explain all the principles of o...

Explain all the principles of organization. Principles of Organization: Organization is a structure or mechanism which enables living things to work efficiently together.

Find the total cost of ordering and carrying semiprecious, 1. A jewelry fir...

1. A jewelry firm buys semiprecious stones to make bracelets and rings. The supplier charges $20 per stone, annual carrying costs are 50%, and the cost of processing orders is $40.

Explain the focus and goals of organizational behaviour, Describe the focus...

Describe the focus and goals of Organizational Behaviour (OB). Why is this important to understand? How can this knowledge impact your career?

Alternative structures discuss likely benefits to dominos, Evaluate alterna...

Evaluate alternative structures to determine which one would be most appropriate for Domino's to consider and discuss likely benefits Dominos would realize from adopting that struc

Explain carpet cleaning machine, Gabriela Manufacturing must decide whether...

Gabriela Manufacturing must decide whether to insource or outsource a new toxic-free miracle carpet cleaner that works with its Miracle Carpet Cleaning Machine. If it decides to in

Evaluation of the process design, Evaluation of the Process Design On...

Evaluation of the Process Design One of the objectives in designing the process flow is to ensure that goods and services are produced at minimum cost. A major problem confro

Tobacco Auction Floor, How best can you increase efficiency of a tobacco au...

How best can you increase efficiency of a tobacco auction floor

Explain how much water can be transported per hour, The network in figure b...

The network in figure below shows the pipeline transportation system for treated water from the treatment plant to a city water supply system. The arc capacities represent millions

Explain what is the expected project length, Task time estimates for the mo...

Task time estimates for the modification of an assembly line at Jim Goodale's Carbondale, Illinois, factory are as follows- a) 6.0 - b) 7.2 - c) 5.0 a d) 6.0 b,c e)

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd