Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain issues facing ceos and organizations, Given that frame, what are so...

Given that frame, what are some of big issues facing CEOs and Organizations. Which ones do you think are the most problematic in terms of impacting strategy?

Explain shipments to just-in-time, Why are organizations changing from batc...

Why are organizations changing from batch (large) shipments to just-in-time (JIT) shipments?

Define the term management, Define the term Management.  Ans:  "Mana...

Define the term Management.  Ans:  "Management is the accomplishment of results by the efforts of many people"  - LAWRENCE APPLEY   "Management is the art of getting

Uniform plant loading - just in time, Uniform Plant Loading - Just In Time ...

Uniform Plant Loading - Just In Time To use the JIT concept, it is essential that production flows as smoothly as possible. To maintain uniform flow, Japanese companies have s

Explain one test of whether marketing research, One test of whether marketi...

One test of whether marketing research should be done is whether different outcomes will lead to different marketing actions. whether different outcomes will lead to the

How understanding of consumer behaviour helped groupon grow, How has an und...

How has an understanding of consumer behaviour helped Groupon grow from 400 subscribers in Chicago in 2008 to 60 million subscribers in 40 countries today? What is the Groupon Prom

Explain great discrepancy in service levels, After graduation, you decide t...

After graduation, you decide to go into a partnership in an office supply store that has existed for a number of years. Walking through through the store and stockrooms, you fin

Compute productivity indices and compare rises productivity, 1. Productivit...

1. Productivity is considered by many to be the essence of operations management - suggest reasons to support this assertion.  2. Using the figures in the table, if we use 2000

What are the receipts handling in the purchasing department, Q. What are th...

Q. What are the receipts handling in the purchasing department? Receipts handling: It is the responsibility of the purchasing department: a.     Shipping and transport manag

Most vital factor in determining a company''s unit sales, Which of the foll...

Which of the following is the most important factor in determining a company's unit sales and market share of private-label footwear in a particular geographic region? a The len

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd