Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain inventory turnover, Baker Mfg. inc. wish to compare its inventory t...

Baker Mfg. inc. wish to compare its inventory turnover to those of industry leaders, who have turnover of about 13 times per year and 8% of their assets invested in inventory. 1. B

Explain where was the world''s first air raid in 1849, Where was the world'...

Where was the world's first air raid in 1849 from hot air balloons?

Explain estimating the mean height of a sample of seedlings, A biologist re...

A biologist reports a confidence interval of (2.0,2.4) when estimating the mean height (in centimetres) of a sample of seedlings. What is the estimated margin of error and the samp

Compute quantity is a fractional amount, The Bluegrass Distillery produces ...

The Bluegrass Distillery produces custom-blended whiskey. A particular blend consists of rye and bourbon whiskey. The company has received an order for a minimum of 400 gallons o

Discuss fully collection credit company, 1. Elton is a limited partner in D...

1. Elton is a limited partner in Destiny Tours, a limited partnership. Collection Credit Company, a Destiny creditor, claims that Eton is subject to personal liability for Destiny'

Explain project often require trade-offs, Project often require trade-offs ...

Project often require trade-offs among all of the following EXCEPT- A. Scope (size) B. Cost C. Schedule D. Programs

Explain logos and ethos and pathos, Explain what Logos, Ethos and Pathos ar...

Explain what Logos, Ethos and Pathos are and their relevance to being understood. Also discuss their preferred order of use. Construct an example following this model. Grading r

Explain chemical pollutant, A veterinarian is estimating the degree of asso...

A veterinarian is estimating the degree of association between the exposure/non-exposure of cats to a chemical pollutant and the incidence of a particular respiratory illness among

What strategic issues occurs when an international company, What strategic ...

What strategic issues arise when an international company considers transfer of skills and products resulting from its distinctive competencies in its home country

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd