In the International Medical Center, clients are patients who use the services provided by the hospital, such as the health program, preventive services, and surgery. Other customers are those who rent the clinics.

        The success factors of IMC are attracting a lot of patients. IMC incorporates all medical specialties in partnership with the Cleveland Clinic, and is also one of the newest medical centers in Jeddah, and includes all medical specialties represented in the center of excellence for the treatment of diabetes, the centers for bone health and joints, women's health, the management of pain and headaches, children's health, and the center of excellence for beauty and skin care. In addition, the architectural design of the International Medical Center aims to promote the healing process. The center's staff care for mind, soul, and body in order to achieve the best health. IMC supports the economy of the Saudi Arabia by attracting patients.