Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

BUSINESS LAW, NAME FOUR CATEGORIES OF ASCERTAINED GOODS

NAME FOUR CATEGORIES OF ASCERTAINED GOODS

Write short notes on partnering, Problem Write short notes on partnerin...

Problem Write short notes on partnering? a) Three broad categories of relationships(Adversarial, Barometric, Complementary) b) Goals of partnership(Reduction in waste , S

Outline briefly smart cards, QUESTION a) Explain the whole credit card ...

QUESTION a) Explain the whole credit card processing cycle, identifying the different steps and parties involved. b) (i) Outline the main differences between a credit card a

What do you understand by communication theories, Question 1: i) Wha...

Question 1: i) What do you understand by communication theories? ii) What are the differences or similarities between a post-positivist and interpretive perspective of theor

Strategic issues facing the service industry, Strategic Issues Facing the S...

Strategic Issues Facing the Service Industry In today's challenging business environment, professional service industry is facing various kinds of strategic obstacles related

Nsw fire brigades, David is an experienced fireman with the NSW Fire Brigad...

David is an experienced fireman with the NSW Fire Brigades.  On 1 December 2009, he  was ordered by his supervisor to drive a fire engine vehicle at a very high speed along a  coun

What is breakeven analysis, What is Breakeven Analysis? Breakeven Ana...

What is Breakeven Analysis? Breakeven Analysis: It implies that at several point in the operations, total revenue equivalents total cost. This analysis is concerned along

Merit of team as compared to a solo player, QUESTION 1 You are the new ...

QUESTION 1 You are the new Human Resource Manager of a company where a thick communication climate is prevailing. In an attempt to resolve this situation, outline and explain a

Advantages of a good material handling systems, Advantages  of a Good Mater...

Advantages  of a Good Material Handling  Systems:  The followings  advantages  are availed from  an efficient material  handling  system. 1.  A good  material  handling sys

What is performance management and what are its aims, QUESTION 1 What a...

QUESTION 1 What are the main steps involved in the process of recruitment and selection? QUESTION 2 (a) What is performance management and what are its aims? (b) Dis

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd