Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

Explain the major aspects of the hawthorne experiment, Question 1: ‘Man...

Question 1: ‘Management by Objectives (MBO) can be used by managers to plan, control, coordinate as well as motivate'. a. Show the main characteristics of an MBO programme.

Determination of inventory policies, Inventory are the result to many in...

Inventory are the result to many interrelated decisions and policies within an organization. These policies depends on company internal strengths and weaknesses and externa

Towards effectiveness and efficiency in an organization, QUESTION Meeti...

QUESTION Meetings and committees have unfortunately acquired notoriety, being widely regarded as ineffective and wasteful of precious time (i) Give your views on the above

Budget, Define master budget

Define master budget

Which media you will use to communicate to stakeholders, QUESTION Your ...

QUESTION Your company is going through an economic crisis due to the worldwide recession. The losses have exceeded Rs 45,000,000 and staff will neither be paid any performance

Marketing principles, explain the various elements of the marketing process...

explain the various elements of the marketing process

Mauritian educational system, QUESTION "Alarmed by reports of declining...

QUESTION "Alarmed by reports of declining achievement test scores, concerned parents looked to technology for solutions, while interested citizens urged school boards to purcha

Process management, Process Management: Answer the following questions a...

Process Management: Answer the following questions as related to the process management: 1- What is race condition? Explain how can the semaphore be used to prevent it? 2-

Determine the approaches of organizations, 1.) The different approaches to ...

1.) The different approaches to organizations are: 1.      INFORMATION SYSTEMS APPROACH 2.      SOCIAL ORGANIZATIONAL APPROACH 3.      CULTURAL APPROACH 4.      CRITICA

What is a project, Question 1 What is a project? Briefly explain the ph...

Question 1 What is a project? Briefly explain the phases of a project life cycle Question 2 What are the major challenges of an entrepreneur in project formulation?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd