Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

Show the legal nature of the above invitation to tender, Question: XYZ ...

Question: XYZ Co. Ltd plans to sell 40% of its shares. Two minority shareholders, Mr. A and Mr. B, have expressed interest in acquiring these shares. In order not to favour an

BIG DATA, You are required to write a report on how Big Data can be used in...

You are required to write a report on how Big Data can be used in Decision Support and Business Intelligence (DS&BI). You are required to select/ research a use case for Big Data.

Joint ventures may or may not be preferred to wholly owned, QUESTION ‘T...

QUESTION ‘The internalization theory posits that firms would have a strong incentive to avoid joint venture agreements since they are viewed as second best alternatives in allo

Non tariff measures, The last 30 years has witnessed substantial reduction ...

The last 30 years has witnessed substantial reduction in the level of tariffs applicable by nations members to the WTO. However, this has also been accompagnied by a rapid prolifer

Discuss the features of billing and customer care, Question 1 Discuss the ...

Question 1 Discuss the features of Billing and Customer Care Question 2 What are the most important performance measures of call center? Question 3 Discuss in brie

Location selection in USA, Procedure for carrying out location selection an...

Procedure for carrying out location selection and analysis for a new production facility in the United States of America. Chemical plant facility to serve the automotive market of

Enhance trading activities between the two countries, QUESTION The Stat...

QUESTION The State Bank of Botswana (SBB) offers banking services on a very large scale in Botswana. International trade between Mauritius and Botswana has gone up in the recen

Send the mail to all the staffs, QUESTION Nathan is the floor Manager a...

QUESTION Nathan is the floor Manager at Bell Enterprise. Lately he has been concerned with staffs not respecting the lunch hours. He has warned them but with no avail. He then

Assignment, “Imagine yourself in a situation of being encouraged to inflate...

“Imagine yourself in a situation of being encouraged to inflate your expense account. Do you think your choice would be most affected by your individual moral development or by the

What are the various stages of the decision making process, What are the va...

What are the various stages of the decision making process? Decision Making Process: A good decision can merely be made as a result of a rational decision making process.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd