Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

M.COM, What are the rationale of transfer of technology? Describe various n...

What are the rationale of transfer of technology? Describe various non-equity forms of technology transfer by TNCs and Small and Medium Enterprises

Use of private networks in companies, Q. Use of Private networks in compani...

Q. Use of Private networks in companies? Several companies are building private networks to link their customers, employees and suppliers together. These networks within the In

Briefly explain the steps taken by the bank, QUESTION 1 (a) Explain the...

QUESTION 1 (a) Explain the various risks faced by an international bank operating in an international market, with emphasis on interest rates and market risks (b) Discuss ho

Career Goal, Can you check my career goal if this is correct and if not can...

Can you check my career goal if this is correct and if not can you re-write it for me..

Sources of manpower recruitment by outside the company, Define the sources ...

Define the sources of manpower recruitment from outside the company. Sources of manpower recruitment by outside the company: • Friends and relatives of current workers duly

Total quality management, Describe the key aspects of a programme to implem...

Describe the key aspects of a programme to implement Total Quality Management (TQM) within a manufacturing organisation. Clarify the meaning of quality in respect of the produc

Pharmaceutical services industry, Paisano Pharmacies, a fictitious business...

Paisano Pharmacies, a fictitious business in the pharmaceutical services industry, is owned by VictorPaisano. Currently, Paisano has two pharmacieslocated in Killeen and Temple, Te

Quantitave Analysis for management, Bakery produces muffins and doughnuts. ...

Bakery produces muffins and doughnuts. Let x1 be the number of doughnuts produced and x2 be the number of muffins produced. The profit function for the bakery is expressed by the

Customer relationship management applications, Using the diagram below, des...

Using the diagram below, describe how legacy systems have contributed to the emergence of information islands within large organisations. What are the information flow pr

What is c-type inventory in ABC analysis of control, What is C-Type Invento...

What is C-Type Inventory in ABC Analysis of Control? C-Type Inventory: Majority of the items (as 60 to 70 percent) constitute merely a minor fraction of the total yearly

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd