Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

Drawbacks of business-to-business (b2b) e-commerce, QUESTION a) Identif...

QUESTION a) Identify and describe the cultural and social factors that can influence buyers' decisions b) In a buying center purchasing process which buying center participa

Contemporary Management, I''m kindly asking to make an assignment against "...

I''m kindly asking to make an assignment against "Contemporary Management Issues" in maximum words of 2,500 words as per the attachment. kindly try to finish them as soon as possib

Analyze and discuss the suitable resource management, Waste generation is p...

Waste generation is probably the most visible effect that the hotel industry has on the environment. A typical hotel guest is estimated to produce at least 1 kg of waste per day (C

What is the grievances handling, What is the Grievances Handling? Gri...

What is the Grievances Handling? Grievances Handling: Individual workers usually have several complaints called grievances in opposition to the working rules of the busin

Left or Right, if you were one of the other foremen, what could you do to m...

if you were one of the other foremen, what could you do to make rajinder?s transition easier?

Joint ventures may or may not be preferred to wholly owned, QUESTION ‘T...

QUESTION ‘The internalization theory posits that firms would have a strong incentive to avoid joint venture agreements since they are viewed as second best alternatives in allo

Cam integration, CAD is automation of design process similarly CM is defi...

CAD is automation of design process similarly CM is defined as automation of manufacturing process. The CAD/ CAM addresses only the physical description of the product which s

What do you understand by organizational conflict, Question 1: (i) Exp...

Question 1: (i) Explain the "process of motivation", that is, how motivation works. (ii) With reference to three theories of motivation, explain how they are relevant for

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd