Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

What are principal objectives of total quality management, What are the pri...

What are the principal objectives of total quality management? The principal objectives of total quality management are:- a. Customer Focus to as Customer Delight. b. Con

What are the characteristics of a good title, QUESTION 1 Answer briefly...

QUESTION 1 Answer briefly to any three of the following (a) Why is it important to give your reports an effective visual presentation? (b) What determination(s) do visual

GBED1101, Some people argue that the matrix structure should be adopted onl...

Some people argue that the matrix structure should be adopted only as a last resort because the dual chains of command can create more problems than they solve. Do you agree or dis

Characteristics of small island developing states, Question 1: a. Crit...

Question 1: a. Critically discuss the concept of ecotourism as a strategy for sustainable development. Use relevant examples where appropriate. b. Discuss the different e

Different types of change that an organization may face, QUESTION (a) O...

QUESTION (a) Organisations are systems that exist in the context of an external environment, an interdependent relationship, interact with it in order to survive and grow. Any

Culture - organizational culture, Culture - Organizational Culture Som...

Culture - Organizational Culture Some people think of culture as the character or personality of an organization. How an organization looks and "feels" when you enter it is a

Philosophical Ethics & Business, First, think about your own upbringing and...

First, think about your own upbringing and values when faced with an ethical decision, whether it is in a business environment or not. How are your beliefs the same as or differe

Concept of leadership and management, Understand the concept of leadership ...

Understand the concept of leadership and management, and demonstrate sound knowledge and understanding of the concepts, theories and disciplines which underpin business and managem

Business finance, a)from the above case shareholders are very worried that ...

a)from the above case shareholders are very worried that Apple is having too much cash,discuss six reasons of why shareholders are so worried?

Explain the importance of good communication, Question 1: (a) Explain t...

Question 1: (a) Explain the importance of good communication in your organisation or in any organisation of your choice. (b) Describe the major barriers to good communicati

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd