Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

Porter five forces model to analyze business, Porter Five Forces of Profess...

Porter Five Forces of Professional Service Industry The analysis of industry can be done through porter five force models to analyze competitive position. In this industry, i

Row minima methods, Row Minima Methods: Steps1: The smallest cost  i...

Row Minima Methods: Steps1: The smallest cost  in the first  row  of the  transportation table  is determined. Let it be C 1j   . allocate as much  as possible amount X 1j

Line and staff conflict, what are the dynamics and consequences of line and...

what are the dynamics and consequences of line and staff conflict

IT, #questionExplain the changes in recent years in society, especially wit...

#questionExplain the changes in recent years in society, especially with regard to in technology usage, as it relates to the steady increase in; available computing power, availabl

Global businesses, Do you think global businesses would be willing to subsc...

Do you think global businesses would be willing to subscribe to a global code of conduct? why or why not?

Explain the characteristics of a traditional society, Problem 1 (a) Des...

Problem 1 (a) Describe the difference between the concepts "development" and "social change" as social implications across international boundaries. (b) Illustrate what medi

Show ways to communicate effectively, Question 1: You have been offered...

Question 1: You have been offered a job as Communications Manager in a reputed company. Show ways to communicate effectively with people from different cultural backgrounds. Il

Determine expected profit on treaty, Question: A small general insuranc...

Question: A small general insurance company (A) writing only property business cedes a quota share reinsurance arrangement to a reinsurance company (B). The treaty cedes 40% of

Illustrates the procedure of job evaluation, Illustrates the procedure of j...

Illustrates the procedure of job evaluation? Procedure of Job Evaluation: The process for job evaluation is as specified below: a. Know the jobs to calculate. b. Sel

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd