Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

Explain integrated management of integration, Question 1 i) Consider tw...

Question 1 i) Consider two organisational environment in which one of the organisation is having no or little communication between departments and the other organisation where

Advantages and disadvantages of training methods, The average employee toda...

The average employee today is more educated then they were ten, twenty or forty years ago, but why? What factors exist to explain this? If the firm is to train employees, what is

Analyze and discuss the suitable resource management, Waste generation is p...

Waste generation is probably the most visible effect that the hotel industry has on the environment. A typical hotel guest is estimated to produce at least 1 kg of waste per day (C

#title research methods, #question;how to write a research problem in a cle...

#question;how to write a research problem in a clearly research language?

Concept of maintenance management, Plant  maintenance consists of all activ...

Plant  maintenance consists of all activities  needed to keep the plant machinery  tools and  equipment services including building and fittings in standards working condition. In

Joint ventures may or may not be preferred to wholly owned, QUESTION ‘T...

QUESTION ‘The internalization theory posits that firms would have a strong incentive to avoid joint venture agreements since they are viewed as second best alternatives in allo

Differences between a functionalist and interpretivist, QUESTION 1 (a) ...

QUESTION 1 (a) Discuss the role of each of the three closely related patterns of group communication (cohesiveness, conformity and deviance) in groupthink. (b) Briefly descr

Name and explain negative aspects/outcomes of team work, QUESTION 1 (a...

QUESTION 1 (a) List down and explain 2 main and distinct strategies you would adopt to settle a given conflict in your organisation. (b) Name and explain clearly 2 positive

Help, Can I work here as assignment writer?

Can I work here as assignment writer?

Methods of communication within public sector organizations, Question 1: ...

Question 1: Briefly explain TWO advantages and TWO disadvantages of each of the following methods of communication within public sector organizations: a) Full staff meeting

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd