Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

Strategic direction perspective, The IMP focuses on the analysis of the cur...

The IMP focuses on the analysis of the current position of an organisation with which you are familiar and the valuation of managerial alternatives (decisions) for maximising its v

Discuss brainstorming is a technique that can be utilized, QUESTION 1 ...

QUESTION 1 The process of delivering a presentation is a systematic one that involves thorough planning along with preparation and one of the main phases is developing the pre

Short-term financing, Discuss the three approaches to the short term financ...

Discuss the three approaches to the short term financing problem, providing relevant examples

Improvement production process, The table below lists the seven wastes as t...

The table below lists the seven wastes as the target for continuous improvement production process. 1. Waste of Overproduction : eliminate by reducing setup times synchronizing qu

Explain the elements of the negotiation process, Question 1: Explain br...

Question 1: Explain briefly the seven elements of the negotiation process known as the Seven Pillars of the Negotiational Wisdom which need to be considered before and durin

Workforce diversity, For this discussion please locate (and read) the Pinto...

For this discussion please locate (and read) the Pinto and Pinto (2011) article titled "Leveraging the Power of Differences: Workforce Diversity" (see full reference below) Then p

B, #quesExplain the different delivery styles that speakers can select for ...

#quesExplain the different delivery styles that speakers can select for their presentation.tion..

Illustrate the term accounting, Illustrate the term accounting? Accou...

Illustrate the term accounting? Accounting: It is an art of classifying and recording data. Here, the data considers to transactions consisting of monetary or financial v

Name and explain negative aspects/outcomes of team work, QUESTION 1 (a...

QUESTION 1 (a) List down and explain 2 main and distinct strategies you would adopt to settle a given conflict in your organisation. (b) Name and explain clearly 2 positive

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd