Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

Determine the unit cost of the labelling process, The Company have now adde...

The Company have now added one more process to their product's line. The new process is to label their products to reflect their compliance to new international standards. The new

Concept of single gender classes, The concept of single gender classes has ...

The concept of single gender classes has been mainly designed and developed based on the fact that there are differences between male and female at various functional and structura

Explain the concept of market efficiency and its importance, QUESTION (...

QUESTION (a) Explain the concept of market efficiency and its importance (b) (i) Discuss the evidence in relation to weak form market efficiency with reference to the empiri

Explain the importance of communication at work, QUESTION 1 (a) Explain...

QUESTION 1 (a) Explain the importance of communication at work (b) Identify some major barriers to communication at work QUESTION 2 Explain how information technolog

Briefly describe the main sources of organizational conflict, Question: ...

Question: "Conflict, then can be regarded as a reality of management and organizational behavior and can be related to power and politics... yet conflict is another term which

Formal written communication in a business, Report topic: Using a specif...

Report topic: Using a specific company as an example, discuss the use of product costing systems in modern organisations. Note that only one group will be allowed to use any

B, #quesExplain the different delivery styles that speakers can select for ...

#quesExplain the different delivery styles that speakers can select for their presentation.tion..

Cultural context, Problem 1 a) What do you meant by cultural context? ...

Problem 1 a) What do you meant by cultural context? b) Differentiate between low-context cultures and high-context cultures. c) How will we improve intercultural commu

Managing diversity - combating challenges, Managing diversity is about more...

Managing diversity is about more than equal employment opportunity and affirmative action (Losyk, 1996). The organisation should create such a working environment as will increase

Examine the work of inventory policy, Inventory control follows up to e...

Inventory control follows up to examine the work of inventory policy and effect changes as and when needed. The policies depends on company internal and external fact

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd