Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

Global economic crises, Global Economic Crises                     Th...

Global Economic Crises                     The current economic crisis has affected many countries in Europe as well as many countries in the world over. Micro credit institu

Marketing Management, Steps involved in designing a channel system, Marketi...

Steps involved in designing a channel system, Marketing Management

Bridget making the utility-maximizing choice, Bridget has a limited income ...

Bridget has a limited income and consumes only wine and cheese; her current con- sumption choice is four bottles of wine and 10 pounds of cheese. The price of wine is $10 per bottl

Meaning of hyper-competitive strategies, Explain Which of the following exp...

Explain Which of the following explanations best defines the meaning of hyper-competitive strategies? Ans) ? A) Hyper-competitive methods are about how to compete in fast changi

Explain by the term cultural shock, QUESTION 1 (a) Explain by the term...

QUESTION 1 (a) Explain by the term "cultural shock"? Support your answer with examples (b) Ethnocentrism is one of the barriers of communication. Clearly explain how does i

Adequate storage facilities, Adequate and well organized warehouse facil...

Adequate and well organized warehouse facilities with went equipped proper handling facilities must be there. It need not necessarily be elaborate and expensive. Such

Function of maintenance, The important functions of maintenance can be ...

The important functions of maintenance can be stated as follows: 1. To develop maintenance policies procedures and standards for the organization. 2. To schedule planne

Twelve trees, Ask questiWhat steps can Twelve Trees take to ensure that the...

Ask questiWhat steps can Twelve Trees take to ensure that the agreement they have with Defang Hezuo''She continues to be profitable and stable well into the future?on #Minimum 100

Identifying and responding to consumer needs, 1. Increasing the organizat...

1. Increasing the organization ability to compete with rival firms and remain competitive over the long run. JIT allows organizations to develop an optimal process ( well in

Political pyramid, gaining comparatively at someone else''s expense

gaining comparatively at someone else''s expense

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd