Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

Explain the principle of employee involvement, QUESTION 1 (a) Deming st...

QUESTION 1 (a) Deming stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points. QUESTION 2 Identify and e

Explain potential conflict between management and company, CRSL has a large...

CRSL has a large auditorium which can cater for 300 people and is ideal for formal balls and functions. The auditorium can also be reconfigured to cater for 100 people. The Seasons

Unsolicited job application letter to a company, Write an unsolicited job a...

Write an unsolicited job application letter to a company that you would like to work for in a specific position. Include a one page profile about yourself

Cam integration, CAD is automation of design process similarly CM is defi...

CAD is automation of design process similarly CM is defined as automation of manufacturing process. The CAD/ CAM addresses only the physical description of the product which s

Explain main reasons why an organization may fail to plan, QUESTION 1 (...

QUESTION 1 (a) What are the likely benefits which an organization may derive from the planning process? (b) Explain the main reasons why an organization may fail to plan

Ocr’s examination paper blunder, OCR’s examination paper blunder Expla...

OCR’s examination paper blunder Explanation and Identification of any two barriers to effective communication: e.g. jargon, technical faults, misunderstandings or poor communi

Reflect report, how much it cost for proof reading and editing checking gra...

how much it cost for proof reading and editing checking grammar etc for 2500 words#

Communication, outline with example four main barriers to communication

outline with example four main barriers to communication

Concept of sustainable development, Question: a) Discuss the relations...

Question: a) Discuss the relationship between the concept of sustainable development and clean development mechanism. b) List the benefits of Clean Development Mechanism.

Steeple, How can steeple affect usa gas fracking business

How can steeple affect usa gas fracking business

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd