Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

Explain approach to business processing re-engineering, Compare and contras...

Compare and contrast the following terms: Process Re-engineering and Continuous Improvement. Discuss the differences between a 'clean slate' and a 'technology enabled' approach to

What is authoritarian in leadership, What is authoritarian in leadership? ...

What is authoritarian in leadership? Authoritarian: • Leader creates all decisions, demands and conveys implementation. • All policies are found by him unilaterally wi

Innovation and entreprenuership, Discuss De-cruitment in the context of the...

Discuss De-cruitment in the context of the Break-Even model

Ocr’s examination paper blunder, OCR’s examination paper blunder Expla...

OCR’s examination paper blunder Explanation and Identification of any two barriers to effective communication: e.g. jargon, technical faults, misunderstandings or poor communi

Discuss the main types of business ownership structures, Question 1: Ti...

Question 1: Timmons and Spinelli (2007) argue that a core, fundamental entrepreneurial process accounts for the substantially greater success pattern among higher potential ve

Leaders, What are the characteristics of leaders who derailed (failed to pe...

What are the characteristics of leaders who derailed (failed to perform successfully) and were either dismissed, transferred, opted for early retirement, or simply plateaued with n

Implement a business process re-engineering strategy, Consider you are a co...

Consider you are a consultant from the company Engineering Experts. One of your clients has contacted you to re-engineer the core process of his company. Explain how you will imple

Discuss the relevance of herzberg theory of motivation, Problem 1: "Pla...

Problem 1: "Planning is important for the success of an organisation. Yet many organisations are reluctant to be involved in the planning process". Discuss the validity of thi

Classic principles for successful operation of a business, QUESTION For...

QUESTION For the success in the implementation of any business information system, one has to become familiar with the enterprise and understand its objectives in order to prod

Assigment, How will you influence people to strive willingly for group obje...

How will you influence people to strive willingly for group objectives in your organization (target bases industry)? apply your interpesonal influence throught communication proces

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd