Business processes, Business Management

Assignment Help:

When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, date of birth, social security number, and serious medical issues. In addition, allergy information (e.g. penicillin, sulfa, etc.) is required of the customer. A sales associate records the customer's information in the appropriate locations. The customer's basic information is recorded on the customer profile sheet.Their last name and the last 4 digits of their social security number (called: ssn4) is recorded in the daily new client log which contains all new customers by date they began receiving prescriptions at the pharmacy. In addition, the client's allergies to medications are recorded in the allergies binder. 

Next, a unique new member number is determined by the sales associate by looking up the last member number in the client profile filing cabinet. The number is recorded on both a new member card as well as the customer profile sheet. The member card includes the client's name and new member number and is pre-printed with the Paisano logo, address, and business phone number. The member card is given to the customer and the customer profile sheet is filed in the filing cabinet.

For customers that have prescription drug coverage, the sales associate verifies their insurance information. The insurance company's name on the client's prescription card is matched against the pharmacy's listing of insurance companies that they accept. If the company is on the list, the sales associate contacts the insurance company's 800# automated service to determine if the customer has an active account that can be billed. The customer's insurance information and/or status is noted on the customer profile sheet.  If the customer provides an invalid prescription card, the customer is given notification of the invalid card. Note: Customer's without insurance are still accepted but will be required to pay full price for all medications.


Related Discussions:- Business processes

Which media you will use to communicate to stakeholders, QUESTION Your ...

QUESTION Your company is going through an economic crisis due to the worldwide recession. The losses have exceeded Rs 45,000,000 and staff will neither be paid any performance

Assigment, How will you influence people to strive willingly for group obje...

How will you influence people to strive willingly for group objectives in your organization (target bases industry)? apply your interpesonal influence throught communication proces

SPREADSHEETS, CREATE A MANAGER SUMMARY REPORT THAT INCLUDES HEAD COUNT AND ...

CREATE A MANAGER SUMMARY REPORT THAT INCLUDES HEAD COUNT AND SALARY BY MANAGER

Explain the communication cycle, QUESTION (a) What do you understand by...

QUESTION (a) What do you understand by ‘Communication' and ‘Organisational Communication'? (b) Work requires communication. Why do workers communicate? (c) Describe the v

Value-focused view, Taken together, the organisation's external environment...

Taken together, the organisation's external environment, internal context and core purpose form the basis of the its value proposition - which is an articulation of the organisatio

Explain the steps involved in vogel approximation method, Q1. a. Explain th...

Q1. a. Explain the steps involved in Vogel's approximation method (VAM) of solving Transportation Problem. b. Solve the following transportation problem using Vogel's approximat

The Management process (Information & decision Making), Q.1. Discuss how in...

Q.1. Discuss how information technology affects and change organizations. Q.2. How do managers use information to make decisions?

Potential impacts of an agricultural project, (a)(i) State the major advant...

(a)(i) State the major advantages of using matrices for conducting EIAs.   (ii) Explain how overlays are essential tools for assessing potential impacts of an agricultural proje

Both opportunities and threats for each demographic, There should be consid...

There should be consideration of both opportunities and threats for maximum marks in each case. Award up to 3 marks for each demographic consideration. Examples of possible issues

Explain a maslows theory of motivation, "No organisation can succeed witho...

"No organisation can succeed without a certain level of commitment and effort from its members. For that reason .... cholars have always formed theories about Motivation." (a)

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd