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Total Quality Management (TQM) is now practiced in business as well as in government, the military, education, and non-profit organisations. TQM is thus applied to any type of organisation making it a widely used philosophy and a management tool applicable to all sectors.
(i) Briefly explain the key elements of TQM.
(ii) Explain at least five steps a Manager can take to facilitate TQM.
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What are the implications of management innovation in a banking industry
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