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Brainstorming - Improving Productivity
Brainstorming is a well-known ideas-generating technique aimed at producing new ideas before evaluation, which tends to shut down many concepts, due to existing process or technology limitations. May be incorporated into quality circles or discussions involving value analysis.
Describe BP'S first problem, which involved the firms IT function. Discuss BP'S solution to this problem.
Discuss the importance of employees and information technology in the delivery of service quality. Use two examples of service firms to help support your discussion
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what is service concept?
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Super TV Channel 6 operates in a major Midwestern city and is on the air 24 hours a day. Labour-management relations there have been relatively good over the years. There are three
Discuss how a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality; product-based, user-based, value-based, manufacturing
Your firm designs PowerPoint slides for computer training classes, and you have just received a request to bid on a contract to produce the slides for an 8 session class. From prev
Which of Kotter's 8 steps are critical to sustaining change? (You can list multiple steps.) Why do some change leaders fail to properly address sustaining change?
Compare and contrast Deming and Crosbys views on the cost associated with a lost customer.
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