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Credibility - Customer Satisfaction and Service Quality Involves trustworthiness, believability and honesty. It involves having the customer's best interests at heart. Contrib
Predetermined Time Standards (PTS) - Process Design This is a work measurement technique whereby times established for basic human motions (classified according to the nature
Ok need a little help in arranging these in the right order 1-5 Select measures and targets Set strategic goals Hold operational reviews Implement single-use plan Define scenarios
Hard Factors - Factors Affecting Productivity Improvement Productivity of the product is determined by the way in which the product fulfils its customer requirements, either b
The owner of a pizza place is considering a new oven in which to bake the pizzas. Oven type A can handle 25 pizzas per hour. The fixed costs associated with oven A are $10,000 and
Discuss three barriers to effective oral communication and possible remedies. Discuss 3 views of organizational conflict. When is conflict "good?" When is conflict "bad?"
State the term Shamrock Organisation? Shamrock Organisation: According to Charles Handy the 'Shamrock Organisation' used to apply a model to the workforce flexibility. Th
1. Reflecting on McGroddy's comments - what are the implications for the operations manager? Answer: The point to note here is that organisations resist change. It suggests that
Briefly discuss benchmarking as process improvement tool. Explain six types of benchmarking and give four reasons why some businesses have failed to derive maximum benefit from it.
1. What are some of the major differences between the job performed by engineers and the job performed by engineer managers?
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