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Ambience of the Physical Surroundings - Facility Layout
Décor, noise levels, music, temperature and lighting may affect the customers' judgement of the service, how long they stay and how much they spend.
The customers' perception of waiting times
The reason for the inclusion of the word 'perception' is illustrated by an example cited by Evans (1993). An airline operating at Houston airport experienced a high level of complaints from its passengers about the waiting time in the baggage-reclaim area. The airline's solution was to re-direct baggage to the carousel furthest from the arrival gates. Though passengers had to walk further, and the baggage took just as long to arrive, the customers' perceptions were that the waiting time had been reduced.
what do you understand by line balancing what happens if balance doesn''t exist
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The following table shows the activity details of a project. What the earliest the project can be completed? Activity Days Predecessor ctivities A 4 - B 5 - C 3 A D 5 A E
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Radovilsky Manufacturing Company, in Hayward. California. Makes flashing lights for toys. The company operates its production facility 300 days per year. It has orders fo about 12,
A company that makes shopping carts for supermarkets and other stores recently purchased some new equipment that reduces the labor content of the jobs needed to produce the shoppin
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