Ambience of the physical surroundings - facility layout, Operation Management

Assignment Help:

Ambience of the Physical Surroundings - Facility Layout

Décor, noise levels, music, temperature and lighting may affect the customers' judgement of the service, how long they stay and how much they spend. 

The customers' perception of waiting times 

The reason for the inclusion of the word 'perception' is illustrated by an example cited by Evans (1993). An airline operating at Houston airport experienced a high level of complaints from its passengers about the waiting time in the baggage-reclaim area. The airline's solution was to re-direct baggage to the carousel furthest from the arrival gates. Though passengers had to walk further, and the baggage took just as long to arrive, the customers' perceptions were that the waiting time had been reduced.


Related Discussions:- Ambience of the physical surroundings - facility layout

Discuss regarding the interval estimate, Increasing the size of the samples...

Increasing the size of the samples in a study to estimate the difference between two population means will increase the level of confidence that a decision maker can have regarding

Describe the pitfalls on this strategy, Evaluate panera Bread's strategy an...

Evaluate panera Bread's strategy and its effectiveness with executing the strategy within the competitive fast-causal restaurant market place . Discuss the pitfalls on this strateg

Present a crisis management consulting report, Scenario You have been ...

Scenario You have been recently appointed as a crisis manager for a large shared centre located in New York. The main reason for you to be present as a manager is a very high

Define criteria that considered to perform the project, One of the most imp...

One of the most important aspects of managing risk for a project is to accurately define the size of the project. Determine the criteria that must be considered to perform the proj

Explain the management-research question hierarchy, Build the management-re...

Build the management-research question hierarchy for penton media

Ambience of the physical surroundings - facility layout, Ambience of the Ph...

Ambience of the Physical Surroundings - Facility Layout Décor, noise levels, music, temperature and lighting may affect the customers' judgement of the service, how long they

Compute the start and finish times for each activity, Calculate the start a...

Calculate the start and finish times for each activity and determine the minimum number of weeks for completing the project. Find the critical set of activities for the project.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd