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Problem 1: Describe the seven Baldrige criteria 1. Leadership 2. Strategic planning 3. Customer and market focus 4. Measurement, analysis and knowledge management 5. Human r
Capacities of Machine Tools and Surface Finish Capacities of Machine Tools: The dimensional limitations of machine or equipment and their capacities should be considered.
Understanding Project Contracts Project contracts invariably involve construction and therefore we will discuss contracts necessarily involving construction in this section. I
Question: (a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations
Question: (a) Risk has always been an intrinsic part of project management. With increasing market competition, technology, and globalization, risk management is continuously
Basic process involved in project closure The end deliverables becomes the focus of the closure plan, that is, to ensure a high level of end user satisfaction. Hence processe
Define the conformance management systems. Conformance management systems: Makes sure the output of the project for example the end product or result gathers the customer
Q. Concept Development and Testing in process of development? A concept is an elaborated version of the product idea. The concepts are developed to the extent of the new produc
Question: (a) A project manager must take ownership of the project at its early stage through the following tasks namely: stakeholder identification and analysis, prepare a bus
IT is the ultimate goal in TQM and thus forms the focal element in TQM. The company should exceed the customer expectations and make him delighted. This means giving
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