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Access - Customer Satisfaction and Service Quality
Involves approachability and ease of contact. It means: the service is easily accessible by telephone (lines are not busy and they don't put you on hold), waiting time to receive service (e.g. at a bank) is not extensive, convent hours of operation and convenient location of service facility.
a) Determine the value of the p-bar, the mean fraction defective. Then determine the control limits for the p-chart using 99.73% confidence level (3 standard deviations). Is this p
Explain step in location selection
In the light of a rapidly changing business landscape, it is imperative for firms to monitor the six major environmental forces: demographic, economic, social-cultural, natural, te
Vertically Integrated or Virtual Organisation An organisation might decide not to source goods or services externally but to own the supplier company itself. For instance a
Review the competencies required of HR management and recommend at least two additional areas in which HR managers should be competent. Provide specific examples to support your re
DISCUSS THE ADVISABILITY OF USING MODULAR ASSEMBLIES IN MANFACTURING
what are types of forcasting?
In excel how many cells should be used to represent each constraint?
A firm that produces wood shutters and bookcases has received two orders for shutters: one for 100 shutters and one for 150 shutters. The 100-unit order is due at the start of week
Describe FedEx manufacturing process and scheduling approach
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