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Access - Customer Satisfaction and Service Quality
Involves approachability and ease of contact. It means: the service is easily accessible by telephone (lines are not busy and they don't put you on hold), waiting time to receive service (e.g. at a bank) is not extensive, convent hours of operation and convenient location of service facility.
Evaluate Netflix's current strategy and determine if the strategy is sustainable. Identify a Netflix strength and suggest how this strength may be leveraged in the market place to
Identify and discuss five differences between service and manufacturing organizations.
The chief information officer recommends that a new computer and software be purchased and installed at a cost of $100,000. This investment will decrease manpower costs by $4 per c
in a -------------------employees are reward by given company stock or by being allow to purchase it at a price below market value/1.gain sharing plan/2.individual payoff/3.esop/4.
Selection of Operations in an Organisation In any organisation there will be very many operations which could be studied; this step of the procedure addresses the question - w
At a border vehicles arrive at the rate of 9 per minute in a Poisson distribution. For simplicity in this problem assume that there is only one lane and one inspector who can inspe
First, visit a local retail store and look at the brand names, package designs, and labels for various products. Choose one product that you think is a "good" example of these prod
Consider the diverse means of differentiating products and services. Which ones have the most impact on your choices? Why? Explain. Bottom of Form
What is the economic justification for the rapid growth of premium package services?
Explain about the term flexible firm. Flexible firm: By John Atkinson the conception of the “flexible firm” was proposed, he recognised about organisations will need grea
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