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Access - Customer Satisfaction and Service Quality
Involves approachability and ease of contact. It means: the service is easily accessible by telephone (lines are not busy and they don't put you on hold), waiting time to receive service (e.g. at a bank) is not extensive, convent hours of operation and convenient location of service facility.
Why is basic instruction valuable? When should it be used?
CanGo is looking at ways to grow its business. How should they approach the decision on how to do it?
1. Using a cause and effect diagram (Fish-bone chart), Scatter Diagram, flowchart or Statistical Process control chart, analyze the data and present conclusions. 2. How could th
discuss the advisability using modular assemblies in manufacturing or what are the advantages and disadvantages?
Evaluate the statement: "In lean operations, when work is completed at one work center, it is important to immediately move the completed work to the next work center to minimize i
After the occurrence of Hurricane Katrina, insurance companies refused to pay claims to insurance holders who paid premiums on time and had binding legal contracts. What do you thi
Consider the cutting stock problem that arises when a company manufactures sheets of standard width 100 and has commitments to supply 40 sections of width 40, 60 sections of width
Explain the specification of lead time. Lead Time has: (i) Time to place the order and to process the enquiries. (ii) Time to send the order to the supplier. (iii) Ti
In addition to the car lease, Leonard and Rose each have a VISA card with an interest rate of 18.25% p.a. They currently have a balance of $1,205 and made payments of $3,537 in 201
The following is a table of activities associated with a project at Bill Figg Enterprises, their durations and what activities each must precede: Activity Duration (weeks) Precedes
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