Reference no: EM133248301

Zoom's Crisis Response

As the COVID-19 crisis raged, Yuan committed to leveraging Zoom's position to help academic institutions and businesses racing to adapt to remote operations. He noted in a blog post: The growing epidemic has broadened my view on what it means to be a video communications technology provider in times of need. I know many organizations are grappling with how to maintain business continuity and keep employees engaged amid the threat of the virus, and I'm compelled to help anyone who needs it. [. . .] It's my responsibility as Zoom's CEO-and Zoom's unique responsibility as a company-to do everything in our power to support those impacted by the coronavirus outbreak by committing our reliable technology, expanded access, and agile customer service. [. . .] With this tenet in mind, Zoom is doing everything we can to provide resources and support to those navigating the coronavirus outbreak, including:

• For our Basic (free) users in China, we've lifted the 40-minute limit on meetings with more than two participants, providing unlimited time to collaborate. We're proactively monitoring servers to ensure maximum reliability amid any capacity increases, as uptime is paramount. We're scheduling informational sessions and on-demand resources so anyone can learn how to use the Zoom platform with ease-and at their convenience.44 Zoom temporarily removed the 40-minute meeting limit for primary and secondary school districts in Australia, Austria, Canada, France, Germany, India, Ireland, Israel, Japan, New Zealand, South Korea, the U.K., and the U.S. Nearly 60,000 schools in the U.S. were proactively given free accounts.45 The company also offered daily training webinars for academic institutions around the world.46 Zoom launched a COVID-19 support page with teaching resources, effective remote working best practices, educational tips on rolling out virtual classrooms and events, as well as information on telehealth.47 "We make decisions and we move very quickly at Zoom. We are able to react and respond because we have a very flat organization without a lot of hierarchy," said Steckelberg. "Deciding to give the product for free to K-12 schools was a very easy decision because it was the right thing for the world.

Mention 7 things in bullet points that Yuan did to leverage Zoom's position to help academic institutions and businesses racing to adapt to remote operations.