Zappos method of testing loyalty of its employees

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Reference no: EM132222460

1. Zappos’ method of testing the loyalty of its employees by paying them to leave also shows the employees’ degree of:

a. Receptiveness to change

b. Respect for other employees

c. Job crafting ability

d. Engagement and immersion in their work

2. When Tony Hsieh, CEO of Zappos, says that Zappos views every call in the call center as a branding opportunity, which of the following means of empowerment is he most likely utilizing?

a. Allowing employees to take new paths

b. Allowing employees to decide what information they need

c. Allowing employees to take control of their own tasks

d. Making employees accountable for results

3. When making a location decision at the region/community level, which of these would be considered?

a. cost and availability of utility

b. zoning restrictions

c. cultural and economic issues

d. air, rail, highway, waterway system

e. gov rules, attitudes, stability, incentives.

4. Typically, the network planning exercise

a. Does not require cost trade-offs among scenarios

b. Requires no qualitative input, even after the quantitative recommendations are made

c. Is used to evaluate possible new activities

d. Recommends suppliers for logistics activities

5. Which of the following are flows in network operations?

a. Material and people

b. Money and capital equipment

c. Material and money

d. Information and personal travel documents

Reference no: EM132222460

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