You understand how to better support customers you face

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Reference no: EM132118219

Knowing what you have experienced as a customer will help you understand how to better support customers you face. After reading the text and participating in the scenario exploration, reflect on two experiences you have had as a customer in the problem-solving process. One should be a positive example, one should be one that did

Address the following in your response:

What was the problem? Describe the communication of issue (how did customer service listen? Identify problem)

What were the possible solutions (you wanted?

The company offered?)

Was there an opportunity for you to be involved in the solution (co-production)

The BEST solution How it was implemented Any followup from company?

Reflect on each- why was it positive? What needed to be changed?

Reference no: EM132118219

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