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Knowing what you have experienced as a customer will help you understand how to better support customers you face. After reading the text and participating in the scenario exploration, reflect on two experiences you have had as a customer in the problem-solving process. One should be a positive example, one should be one that did
Address the following in your response:
What was the problem? Describe the communication of issue (how did customer service listen? Identify problem)
What were the possible solutions (you wanted?
The company offered?)
Was there an opportunity for you to be involved in the solution (co-production)
The BEST solution How it was implemented Any followup from company?
Reflect on each- why was it positive? What needed to be changed?
How would you deal with uncertain capacity decisions that affects the facility size and organization (e.g., suddenly increasing or decreasing demand for your product, major change in the availability of labor, a local supplier goes bankrupt).
Identify typical processes in manufacturing firms. Discuss explain how new product development process interacts with traditional functions in firm.
What do you think are important principles to consider in designing this organization? What would you suggest to the owner regarding organizational structure.
What are the major differences between aggregate planning in manufacturing and aggregate planning in services? How would you apply yield management concepts to a barbershop? A soft drink vending machine?
What is a differentiation strategy? How is it connected to market share gain? Profits? Competitive advantage? What are typical characteristics of a differentiation strategy? What are the challenges or potential disadvantages of this strategic initiat..
Pick a current economic topic that relates to the material we have covered or will cover in this course. You will research and find an article.
What is the current state of sustainable supply chain management? What are the ‘big picture’ questions that still need to be solved?
Managed care has had a profound impact on the way that health care is delivered and paid for in the United States. A large portion of Healing Hands Hospital's revenue comes from managed care reimbursement making managed care a very important part ..
Develop a problem-solving checklist.
What other companies operate on the volume of business as Cruise Ships?
How would you promote awareness of this application and potential benefits to patients to providers in your organization?
A new business venture must develop a comprehensive business plan to borrow money to get started.
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