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1. Consider a personal experience where you needed help from a customer service organization. How would having each of following kinds information about you have been or not been helpful to customer service personnel in helping resolve your issue? Explain your answer: demographic information, psychographic information and firmographic information.
2. Find a recent news story in the US (from the past 6 months) that lists large companies with poor customer service. Select one company from the list and explain the customer service issue it’s having and how, in your opinion, it should be fixed. PLEASE DO NOT COPY FROM ANOTHER ANSWER ON HERE.
Every year, Ethisphere Magazine publishes a list of the world's most ethical companies.
What is the economic order quantity? Calculate the annual inventory holding costs based on the average inventory level and annual holding cost per box
This journal entry will help you recognize how core values support a leadership style and brand.
What is the difference between an entrepreneur who started a new business and the one who just got a new job as a general manger.
Explain fully the steps to developing a CRM strategy. Identify the components of the problem definition framework.
Develop a communications plan regarding how employees will be informed about the compensation plan.
If a person said to you, “It’s easy to reduce turnover – just pay people more money,” what would your response be? What is your underlying philosophy regarding work and equity? Would your answer change if you were in the employer’s or the employee’s ..
Have can sommeone make the web work for them? In a article I read about how natural products retailer uses the Internet to match customers needs with the offerings of the company. What are the "Must-have elements" and things to remember when using th..
Carole Wilson, Transportation Manager of Applied Technologies, has a shipment of 150 computer monitors originating at the company's plant in Santa Fe Springs, California. Cross Country Haulers, a long-haul trucking company, canship the monitors at a ..
Prepare for an interview with a human resources professional about the work of the human resources professional.
Why are the themes of managing teams, managing the multicultural workforce, managing globalization, managing ethics and CSR,
Describe the issues facing international IS managers in service and manufacturing firms. Identify the important issues in manufacturing firms with low and high international involvement. Explain the reasons for the importance of the issues facing int..
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