You needed help from customer service organization

Assignment Help Operation Management

Reference no: EM132299393

1. Consider a personal experience where you needed help from a customer service organization. How would having each of following kinds information about you have been or not been helpful to customer service personnel in helping resolve your issue? Explain your answer: demographic information, psychographic information and firmographic information.

2. Find a recent news story in the US (from the past 6 months) that lists large companies with poor customer service. Select one company from the list and explain the customer service issue it’s having and how, in your opinion, it should be fixed. PLEASE DO NOT COPY FROM ANOTHER ANSWER ON HERE.

Reference no: EM132299393

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