You do to maintain and measure consistency of service

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Reference no: EM132293059

Write down a service that you could add to your portfolio. Remember that services are:

Intangibile. You cannot hold or touch a service unlike a product.

Can’t see it, feel it, and even test it prior to purchase.

Inseparabile. Services cannot be separated from the service provid

provided and consumed at the same time in the same location

Perishabile:Can’t be stored and sold the following day or at some other time

Variable:The more your business relies on humans to provide services (instead of automation), the more susceptible you are to variability.

While manager focus on process improvement for product, manager focus on consistency for services.

Write down specifically what you believe that customers will expect. Wordslike quality or ease are NOT specific enough.

What specifically will you do to maintain and measure consistency of service?

Reference no: EM132293059

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