You are the only supervisor of a large customer service

Reference no: EM13473502

How do the views presented in the articles differ? How does illegal immigration both hurt and help state economies? Do you feel that the author's of these two articles are ignoring each others side, or is it possible that the Illinois economy is simply better equipped to absorb illegal immigration? Before answering this final question make sure to consider the affiliations of the authors.

It is time to identify an environmental controversy that is of interest to you.

You might find it useful to read your local newspaper, browse through your textbook, or search online for an environmental controversy that you wish to research throughout the rest of the course. Once you have determined an issue, write a brief, 1 paragraph description of the issue and why you feel strongly about it.

You are the only supervisor of a large customer service telemarketing unit consisting of 50 customer service representatives. Your reps primarily perform repetitive tasks such as taking calls, researching information, and answering customer inquiries. You are the sole supervisor of this large group.

Using the job characteristics model (JCM), describe how you might improve the jobs of your employees in order to improve motivation, performance, and job satisfaction.

Your submitted assignment should be 1-2 pages. Be sure to use proper spelling, punctuation, and grammar and cite your sources per APA.

Think about a decision you recently made in the workplace. Describe the situation and the decision made and consider the following:

Do you feel you used a rational decision-making model?If you did not follow the rational decision-making model exactly, did you follow even one of the steps - or some half way?

Describe if you could have been using what we call bounded rationality and how?

what about the third approach to decision-making - intuition? How did you use intuition in your decision-making process? Explain.

Reference no: EM13473502

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