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You are required to produce a management report from the perspective of a consultant, reporting back to your client - the CEO of an overseas museum. Your client has asked you to critically evaluate the layout and customer flow of TOSM, and contrast your observations with the operational theory. You should consider the different types of layouts used in the museum exhibits and public spaces of TOSM. During your visit to TOSM you should consider the operational objectives and decisions regarding the layout of all aspects of the public viewing areas. This should include entry and exits, cafe and gallery, and each of the different exhibit rooms and displays. You should consider which types of operational layout have been used, and why these have been chosen. How have the organisational goals influenced the choices made regarding the layout?
Finally, your client has asked that you provide a conclusion which evaluates the effectiveness of such operational decisions from the perspective of the overall operational goals of this organisation, and provide specific recommendations regarding potential improvements. Please Note: Do not contact the TOSM management or staff during this assessment. All aspects of this assignment can be undertaken using observations from your visit, and research from online resources.
Words count: 2000 words
Discuss the advantages and disadvantages of queuing theory for an organization in the service industry.
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