You are required as a group with up to four members to

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Reference no: EM13372750

You are required (as a group with up to four members) to write a report based on the Carlson case study. For this report, you are to critically evaluate Carlson's business process strategy, process management and technology.

For this assignment, you are to critically evaluate Carlson's focus on process improvement to redefine business processes, as depicted in the case study.

For the main body of the report, you are advised to incorporate the four part structure as outlined below:

Part 1: The Organisation's Strategy

Some points to consider are:

- Organisational vision and strategy

- Organisational leadership and design

- Business framework

- Need for process improvement

- Business processes and strategic alignment

- Competitive opportunities

Part 2: Processes and Technology

Some points to consider are:

- Centralised and shared processes

- Process quality framework

- Technology

- Process improvement efforts

Part 3: Process Performance Evaluation

Some points to consider are:

- Performance methods and measures

- Process performance management

- Assessing quality and performance

Part 4: Potential Change Management and Risk Issues Some points to consider are:

- Change management process and critical success factors

- Lessons learned/risk

- Managing change 

Download:- Carlson-casestudy.rar

Reference no: EM13372750

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