Reference no: EM133505990

IT Service Management and Professional Culture

Assessment Task 1 - Learning Journal

Purpose
The purpose is to enhance student's learning through the process of writing and thinking about their learning experiences.

Assessment Details

Background
A learning journal is a collection of notes, observations, thoughts, and other relevant materials built-up over a period of time and usually accompanies a period of study, a placement experience or fieldwork. Its purpose is to enhance your learning through the very process of writing and thinking about your learning experiences. Your learning journal is personal to you and will reflect your personality and experiences.

Requirements
This is an individual task. For this assessment task, students are required to describe, analyse, reflect upon, and ask questions about the different ideas and learning experiences encountered throughout the course. The learning journal should ideally be completed weekly, typically after tutorial classes. Each entry should be a minimum of 250 words in length and take approximately 1-2 hours to write. It is recommended students pre-prepare and save their journal entries in a Word Processor and then paste them into Mahara ePortfolio, before submitting them to Moodle.

Journal entries should contain:
• A summary of the lecture content for that week
• A reflection of the key ideas from your summary synthesised with ideas and/or examples from at least one (1) of the following:

o News
o Texts
o Set readings
o Journal articles
o Class discussions
o Professional experiences
o Personal experiences
• At least one (1) - two (2) in-text references where appropriate and accompanying bibliography

To guide you in your reflection, consider some of the points below:
• What lecture concepts/tutorial concepts did you find interesting? Why?
• What lecture concepts/tutorial concepts did you not understand? What will you do about this?
• Did anything remind you of something in your own life? If so what?
• What is your reaction to the key ideas? Why do you believe it?
• Where do your ideas come from?
• What are other ways of looking at the issue? etc

Topic 1 Introduction to IT Service Management and Ethics

Topic 2 Ethical Theories 1: Utilitarianism and Deontology

Topic 3 Ethical Theories 2: Contracts-Based and Character-Based

Topic 4 Professional Ethics

Referencing
Journal entries require references, these should be presented in APA format.