Reference no: EM132304136 , Length: word count:1000

Management Quality and Ethics Assignment -

Background: An Ethical Dilemma

Vanessa Jones is the manager of the phenolics department of PlastiTech, a manufacturer of industrial plastics and composite materials. She is facing a dilemma. There is an opening in her department, and her brother has applied for it. Because her brother has been out of work for several months, he is having a great deal of trouble supporting his wife and two children. The family pressure on Vanessa to hire her brother is intense. But there is a problem: Although she has no doubt her brother could do the job well, two other applicants are better qualified. Further, Vanessa, her brother, and the two better-qualified applicants are all minorities, so her company's equal employment opportunity policies will not help her in making the decision, nor will the company's other employment policies, which allow the hiring of family members. Vanessa feels a strong sense of responsibility for the productivity of her department. She also loves her brother and wants to help him. This is the first real ethical dilemma she has ever faced.

If Vanessa doesn't hire her brother, she might be ostracized by her family, and her brother's already precarious financial condition might get even worse. On the other hand, she is responsible for hiring the best new team member she can identify. This type of ethical dilemma is not uncommon in the modern workplace.

Question 1: Write your opinion (take away) on above given Ethical Dilemma situation narrating on Ethics and corporate social responsibility. [Word Length: 200 Words] - Required.

Question 2: Find attached paper below on: "Managing Quality in Supply Chain". Write your insights on topic not less than 200 words. Example supporting our statements is must require. [Word Length: 200 Words]. Examples are required for supporting statements.

Background: Partnering with Customer Pay Off

Newspaper Concessions Corporation (NCC) manufactures vending machines for newspaper chains nationwide. The machines are placed in conspicuous locations and accessed using the appropriate combination of coins. A great deal of research has gone into continually improving this aspect of the vending machines. Even with this, NCC noticed a sharp drop-off in sales to newspapers serving large urban centers.

As part of its new customer partnership effort, NCC invited representatives from established customers in 10 large cities to spend time in its production facility and participate in all phases of the development of the latest model of its vending machine. Input from these representatives resulted in a major design change.

The NCC had put a great deal of effort into developing a stronger coin box that could stand up to vandals and thieves. As it turned out, theft of money was only part of the problem. More important to the newspaper representatives was theft of their newspapers. In their cities, people were putting in the correct combination of coins to pay for one newspaper but taking all of the newspapers in the box. The newspaper sellers speculated that drug users were selling the newspapers and keeping the money to support their habits.

What was needed was a vending machine that would drop just one newspaper at a time rather than opening its door to the entire supply. With the necessary design change made, NCC quickly regained its lost sales.

Question 3: Write your opinion (take away) on above given "Partnering with Customer Pay Off" topic narrating your take away on strategic alliances. An example is required for supporting statements. [Word Length: 200 Words] - Required.

Question 4: Search and Review published SWOT [Use google scholar or research articles]

Summarize your review with proper explanation and suggestions. Reference your article. [Word Length: 150 Words].

Question 5: Your thoughts on ethics related cost. Provide example for your explanation [Word Length: 150 Words].

Question 6: Do you agree on statement "ethical behavior builds trust, and trust is an essential ingredient in total quality." If so, provide an supporting example or situation supporting your explanation. [Word Length: 100 Words].

Attachment:- Assignment Files.rar