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This assignment requires student complete an analysis of the LensCrafters case from Chapter 6 of the text (pages 126 - 128).
Evaluate LensCrafters' operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them.
Examine LensCrafters' value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
Determine the different types of performance measurements that can be used to measure LensCrafters' service-delivery system design. Select at least two (2) types that can be applied and provide justifications for the selection.
Examine the different types of technologies applied to LensCrafters' service operations and evaluate how the technologies strengthen the value chain.
Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.
Describe the elements of an organization's external environment. Why is it important to understand the external environment?
1. what is the difference between jurans definition of strategic quality management and madu and kueis definition of
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You are a member of an advertising team assembled to develop a promotional campaign for a new running shoe. Describe how you may apply the 5 levels of Maslow's needs hierarchy in developing your promotional strategy.
this factor considers or provides creative adaptations that can suggest possibilities for new products or for
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