Reference no: EM133439993
Training in Administrative Systems
You work for an organisation that has just reviewed its employee training records. It has been found that training is well overdue in some of its administrative systems.
Some staff have missed out on workplace training in the following systems:
- Booking work orders
- Using the telephone system
- Incident/accident reporting
- Ordering resources and supplies.
The above systems can be trained with minimal resource requirements. No budget is required for training as this can be done by the organisation, but some training resources will be needed; this includes procedure lists, PowerPoint presentations and information sheets.
Refer to Case Study - Training in Administrative Systems
1. For one of the administrative systems, develop a training program and note it down. You should conduct research to base your training on a real situation or example. If you do not have access to a workplace to assess an administrative system, you can research online or base your training on a system of your own thinking (note: incident/accident reporting can be researched through work health and safety guidance).
You should:
- Identify a suitable length of time for the training
- Plan how each aspect would be covered and ordered in training
- Plan and write out the training you would deliver; this may include a session schedule to show activities, a PowerPoint presentation and a user-guide
- Identify the format of the training; for example, it may be a demonstration, interactive or classroom format
- Determine where costs will originate from with regards to training.
2. As part of your training preparations, provide details on how you would deliver this.
You should:
- Explain any use of technologies
- Detail the training materials you would use; for example, procedural lists, legal guidance or any interactive elements (e.g., tests or activities)
- Outline what you would communicate to staff in training and how you would interact with them.