Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Sprint and IBM have formed a five-year customer service contract, built on their existing relationship, and their new business initiatives could mean major revenue opportunities for both of them. The contract with IBM Business Consulting Services is intended to improve Sprint's customer service through customer segmentation, call routing, and handle times, and IBM will also assume the management of many of Sprint's call centres. By working with IBM on customer service, Sprint expects to save $550 million over the next three years, a big part of that company's $1 billion cost-cutting initiative announced in September. The two companies also formed an alliance to jointly develop integrated products that IBM will market to corporate customers; the first products will be for mobile devices.
IBM Global Services vice president Dean Douglas says the Sprint contract validates the company's strategy of combining industry-specific consulting services along with infrastructure technology. Although the Sprint deal is now the largest, IBM has struck similar arrangements with Raytheon, Proctor & Gamble, Nextel Communications, and Lincoln Financial. IBM also expects other telecom firms to outsource their customer service or human resource operations to them. Douglas says, "It's gut-wrenching to any company to outsource something as critical to their business as customer care or human resources, but I think companies are realising that a third party can do it more efficiently and cost-effectively than their own internal organisations."
Examine the public's view of healthcare and analyze how that perception was shaped by the primary actors within the U.S. health care system. What is the public's view of the U.S. health care system?
What is a leadership style? What are the different styles of leadership and which one would you adopt if you were asked to lead a group?
Since Bic lighters were first manufactured in 1972, hundreds of people have been injured by lighters that explode into flames, often when they are not even in use. Should Bic continue to market lighters knowing of their tendency to explode?
Choose two contemporary, effective leaders, the first from a large for-profit corporation, and the second from a small for-profit entrepreneurial company.
Did Montgomery and Manning form a valid contract? Would your answer be different if the cancellation clause had been in every policy between Montgomery and Manning, or if this were the first time there was such a clause?
How can a customer evaluate a standard web hosting provider?
Developing a Case Study Instructions of approximately 1000 words." While answering the specific questions below, please develop a case analysis.
Write down the primary characteristic of the reframing innovation strategy.
What specific actions can be taken to develop as a scholar-practitioner-leader?
How does behaviour relate to diversity and does diversity issues impact operations management?
What are practical and other consequences
Describe in what ways that Women in Business
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd