Reference no: EM133477599

Problem: Improving Online Learning Experience Short Letter

Meet Ari, a college student enrolled in an online course on Graphic Design. She has been experiencing a frustrating user experience while using the online learning environment provided by the university. The scenario unfolds as follows:

Technical Issues: Ari encounters frequent technical issues while accessing the online learning platform. The platform is slow, causing delays in loading course materials, videos, and quizzes. Additionally, there are occasional server errors that prevent her from submitting assignments or accessing important course resources.

Lack of User-Friendly Interface: The online learning platform has a cluttered and confusing interface. Navigating through the course content becomes a challenging task for Ari. The menu structure is disorganized, making it difficult to locate specific modules or assignments. Moreover, the search functionality is ineffective, returning irrelevant or outdated results.

Limited Interactivity: Ari finds the course content to be text-heavy and lacking interactive elements. The absence of multimedia resources, such as videos, interactive simulations, or hands-on activities, makes the learning experience dull and monotonous. She feels disengaged and finds it hard to grasp complex concepts without visual aids.

Inadequate Support: When Ari encounters issues or has questions about the course, she struggles to find adequate support. The response time for inquiries submitted through the platform's support system is slow, often taking several days. The lack of timely and personalized support adds to her frustration and hinders her progress in the course.

Limited Feedback and Assessment: Ari feels that the feedback provided on her assignments and assessments is insufficient and lacks constructive guidance. The grading criteria are unclear, making it difficult for her to understand her performance and areas for improvement. As a result, she feels demotivated and unsure of her progress in the course.

Lack of Mobile Accessibility: Ari often tries to access the course materials on her mobile device, but the online learning platform is not mobile-responsive. The content does not adapt well to smaller screens, leading to an inconvenient and suboptimal learning experience when she tries to study on the go.

Ari's frustration with the online learning environment is affecting her motivation, engagement, and overall learning experience. The issues she encounters, such as technical glitches, a confusing interface, limited interactivity, inadequate support, insufficient feedback, and lack of mobile accessibility, hinder her progress and hinder the effectiveness of the online course.

Write a short letter to the professor from Ari that expresses the two most pressing issues and some suggestions for how to improve. Make sure your letter has a friendly tone and highlights some of the positive experiences too. 250-word minimum.