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Write a report on staff training options
Review the case study information and then research a range of potential training options for the customer service representatives, including both on and off the job options. Identify at least three suitable options.
Then develop a short report outlining your recommended optionr's for the training, including a rationale for each recommendation. Include the details of each recommended training option, including a summary of the training to be provided and outcomes, location, costs and duration as applicable.
As a guide, your staff training report should be 1 to 2 pages long.
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