Write a persuasive claim letter to customer service

Reference no: EM133193690 , Length: 1 Pages

Writing a complaint letter

Overpriced Hotel Breakfast in Las Vegas

Exercise 8.8 Persuasive Claim: Overpriced Hotel Breakfast in Las Vegas Read the prompt below AND complete the task requested at the bottom of the page. NOTE this is your THIRD and last written exercise that involves writing a letter. Please review the letter format, use 3 x 3 Writing Rules, review page 68 for correct sentence structure and remember the basics:

• how many words per sentence

• how many sentences per paragraph and

• how many paragraphs in a letter

• Carefully review ALL of my notes from the previous two Graded Written Assignments

This is a COMPLAIN LETTER. Hence, review chapter for a few minutes before you start writing. ALSO, you want to carefully review ALL of my comments on the previous TWO letters you wrote/graded written assignments 1 and 2. By now you should all be experts at letter writing and this assignment should not take you longer than a couple of hours.

As regional manager for a national restaurant chain, you and two other employees attended a sales conference in Las Vegas, Nevada. You stayed at the Aria Resort & Casino because your company recommends that employees use this hotel during annual industry meetings. Generally, your employees have liked their accommodations, and the rates have been within your company's budget.

Now, however, you are unhappy with the charges you see on your company's credit statement from Aria Resort & Casino. When your department's administrative assistant made the reservations, she was assured that you would receive the weekend rates and that a hot breakfast-in the hotel's Italian restaurant, Carbone-would be included in the rate. So you and the other two employees went to the restaurant and ordered a hot meal from the menu. When you received the credit statement, though, you saw a charge for $153 for three champagne buffet breakfasts at Carbone. You hit the ceiling! For one thing, you didn't have a buffet breakfast and certainly no champagne.

The three of you got there so early that no buffet had been set up. You ordered pancakes and sausage, and for this you were billed $40 each. What's worse, your company may charge you personally for exceeding the maximum per diem rates. In looking back at this event, you remember that other guests on your floor were having a continental breakfast in a lounge on your floor. Perhaps that's where the hotel expected all guests on the weekend rate to eat.

However, your administrative assistant had specifically asked about this matter when she made the reservations, and she was told that you could order breakfast from the menu at the hotel's Italian restaurant, Carbone.

Your Task. You want to straighten out this problem, and you can't do it by telephone because you suspect that you will need a written record of this entire mess. Online you have tried in vain to find an e-mail address for guest relations at Aria. Write a persuasive claim LETTER to Customer Service, Aria Resort & Casino, 3730 Las Vegas Boulevard, Las Vegas, NV 89158. Should you include a copy of the credit card statement showing the charges?

Reference no: EM133193690

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