Write a one-page formal letter to your paint client

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Reference no: EM133257809

Case Scenario: You are the manager of product development at Happy Trees, a company that produces art supplies. You have just received an email from a representative at Peapod Pigments that announces a shortage of the pigments your company uses to produce paint. From this email, you've learned that all pigments are backordered for six months. Unfortunately, Happy Trees only has enough pigment in stock to develop paint for the next three months, meaning that you will need to stop paint production for an entire quarter. This will cost the company approximately $2.5 million

Third, you will write a one-page formal letter to your paint client, The Joy of Painting, to explain that Happy Trees will not be able to fulfill their Q1 order. Your letter should be organized with the following sections:

a. Introduction - The introduction buffers the bad news by expressing both appreciation and concern.

b. Second Paragraph - The second paragraph provides a detailed explanation of how you investigated the issue and determined responsibility for the problem.

c. Third Paragraph - The third paragraph will contain a statement of the bad news. Since this is unexpected bad news, the reader will not understand it without prior explanation. The bad news is followed by a benefit.

d. Fourth Paragraph - The letter concludes with goodwill, indicating that Happy Trees will take extra measures to help the client prevent a similar problem in the future.

e. Closing - The closing will thank The Joy of Painting for their continued support and extend an invitation to ask questions or ask for assistance.

Reference no: EM133257809

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