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Question: To greet and respond to clients/customers and colleagues, providing information and direction as required, while maintaining a positive demeaner.
Instructions:
Follow the instructions to answer the scenario below and write a dialogue where you demonstrate the skills of greeting and responding professionally. write a short report where you will describe how your roleplay was a good example of professional and effective customer service. You will want to comment on the following areas in your report:
Body languageNon-verbal communicationActive listeningPositive languageYour greetings and leave-takingsScenario:
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