Write a dialogue where you demonstrate the skills

Reference no: EM133408526

Question: To greet and respond to clients/customers and colleagues, providing information and direction as required, while maintaining a positive demeaner.

Instructions:

Follow the instructions to answer the scenario below and write a dialogue where you demonstrate the skills of greeting and responding professionally. write a short report where you will describe how your roleplay was a good example of professional and effective customer service. You will want to comment on the following areas in your report:

Body language
Non-verbal communication
Active listening
Positive language
Your greetings and leave-takings
Scenario:

1. A customer calls to complain that the VPN on their computer is no longer working, but it is working on her phone. You look into the account and notice that the customer - against the terms of services -installed it on multiple devices. It now will only work on the last device it was installed on.

Reference no: EM133408526

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