Write a comments on the organizations culture

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Reference no: EM133339955

Assignment:

Joe manages a team of customer service representatives and has become "connected" with many of his direct reports on various types of social media, such as Facebook, Instagram, and Twitter. However, he rarely checks in on them. One evening he was scrolling through Instagram and was shocked to find several posts from employees on his team. They included the following comments/information: My boss is a jerk; he makes the team work overtime on short notice, isn't considerate of personal commitments, and is just a bad manager! I had a customer who called in today at work. She was rude, arrogant, and not very smart. What I would like to have said to Mary T. From Hastings, NE, was, "your tone and attitude aren't very helpful either!" A link from an employee's account showed his review of the organization. The study was overwhelmingly negative, including comments on the organization's culture, pay, and benefits. How should Joe respond to these comments? Are there any legal considerations/issues that should be addressed?

Reference no: EM133339955

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