Reference no: EM132390211
Question 1 - Routine/Goodwill
Write a claim letter based on a problem you have experienced with a product or service that was under guarantee or covered by a warranty. In a claim letter, make your request for an adjustment; identify the faulty item or problem and explain logically and specifically why your claim is justified; end positively and pleasantly. Remember to use the direct approach.
Question 2 - Negative
Write a claim refusal letter. You are the manager of a technology store. A customer purchased a laptop eleven months ago and is now requesting a full refund because it is malfunctioning. Your store has a one year warranty for laptop performance; however, you have seen the laptop and it certainly was dropped several times. The warranty does not cover damage caused by the customer. In a claim refusal letter, begin with a statement of appreciation, common ground, or understanding; provide a concise and factual explanation; and end in a friendly and confident way. Remember to use the indirect approach.
Question 3 - Persuasive
Write a favour/action request letter to a person in your community inviting him/her to speak to your class on a topic related to the curriculum. Anticipate and include all the necessary details the invitee will need to know to be persuaded to accept your invitation (e.g. purpose, audience profile, date, time, length, place, etc.). In a favour/action request letter, gain favourable attention, persuade the reader to accept, and ask for action. Remember to use the indirect approach.
Letter format -
It should follow a business letter format, with return address, dateline, inside address, salutation, subject line, message body, complimentary close, and signature block. Your claim letter should be one page and over 250 words. Use a legible font. Use full block format or modified block letter style. Leave a space between paragraphs.
Length/Scope - Is your letter focused, specific, and effective?
Organization - Have you organized your content into paragraphs? Does each paragraph have a topic sentence? Does it use the correct approach?
Tone - Does your tone match your audience? Are you providing a coherent explanation or request?
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