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Write a bad newsletter to a customer who has requested an exemption to a company's policy. Possible requests that would be subjects of bad news letters include:
The message should take the "form" of a letter; however, you will submit your assignment to the online course shell.
1. Follow proper format.
2. Show appreciation and concern for the customer from the beginning and throughout the letter. Avoid being overly apologetic or complimentary.
3. Provide the turndown or bad news early in the letter.
4. Make the turndown clear and support it by providing two to three key reasons for the turndown.
5. Provide an alternative and / or a positive expectation of a future with the customer.
Your assignment must:
Submitting your assignment:
The specific course learning outcomes associated with this assignment are:
Consider the feedback from your professor and / or online tutor when making your revisions.
Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.
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