Would you train only foreign managers

Assignment Help Business Management

Reference no: EM131264735

Cross-Cultural Gap at Resort Hotel in Thailand

The Laguna Beach Resort Hotel in Phuket, Thailand, nestled between a tropical lagoon and the sparkling Andaman Sea, is one of the most beautiful resorts in the world. (You can take a virtual tour by using Google and searching for Laguna Beach Resort Phuket.) When Brett Peel arrived as the director of the hotel's kitchen, he thought he had landed in paradise.

Task. Based on principles you studied, name several lessons that other entrepreneurs can learn from Trek's international experiences. began wondering why his Thai staff would answer yes even when they didn't understand what he had said. Other foreign managers discovered that junior staff managers rarely spoke up and never expressed an opinion contrary to those of senior executives. What's more, guests with a complaint thought that Thai employees were not taking them seriously because the Thais smiled at even the worst complaints. Thais also did not seem to understand deadlines or urgent requests.

Task. In teams decide how you would respond to the following. If you were the director of this hotel, would you implement a training program for employees? If so, would you train only foreign managers, or would you include local Thai employees as well? What topics should a training program include? Would your goal be to introduce Western ways to the Thais? At least 90 percent of the hotel guests are non-Thai.

Reference no: EM131264735

Questions Cloud

What does the abbreviation utc indicate : What does the abbreviation UTC indicate?- How is a 12-hour clock different from a 24-hour clock? With which are you most familiar?

Calculate the threshold voltage for the circuit : Calculate the threshold voltage for the circuit. Assume the maximum output voltage swing of the op-amp is ± 3 V for when the supply is ± 5 V.

How self-serving reasoning could play a part in the decision : Discuss how self-serving reasoning could play a part in these decisions? How motivation influenced people to make such terrible decisions. Had exponential discounting played a part in the decision(s) that you had researched. If so, how?

Discuss strengths and weaknesses of your selected theory : Select either Kohlberg's theory of moral development, Gilligan's theory of moral development, or Fowler's theory of faith development - Discuss the strengths and weaknesses of your selected theory.

Would you train only foreign managers : Would you train only foreign managers, or would you include local Thai employees as well? What topics should a training program include?

List four collaboration technique that provide support to ve : List 4 collaboration techniques that provides support to VE? What are the variations that are included to the electronic marketplaces? What are the technical requirements to support the Market of Resources?

Discuss the potential suicide risk for group : Identify the group you selected and and discuss the potential suicide risk for this group - What factors may make members of this group more or less likely to attempt suicide than members of other groups?

Executive summary on the multinational capabilities : Write a paper of no more than 1,050 words based upon your previous assignments that includes all of the following: An executive summary on the multinational capabilities and competencies of the Real-Time project

What should be done to better assure that you are making : Describe at least 3 criteria that would determine whether the manager is making good decisions. What should be done to better assure that you are making a good decision?

User Account

All Pages