Would you investigate customer complaints further

Assignment Help Operation Management

Reference no: EM132260401

You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The comments range from poor service, missed assignments, to technical failures. When you ask for specifics, you get a general view of dissatisfaction from your sales group, but not a clear view if there is an issue. You have met with several of your large customers in the past few months, and they have not indicated that there is an issue. If anything, your impression from customers is that things are going well. Your company is growing and there are new customers and some new sales people. Would you investigate customer complaints further? If so, how would you proceed to understand if there is a problem with service?

Reference no: EM132260401

Questions Cloud

Would you investigate customer complaints further : Would you investigate customer complaints further? If so, how would you proceed to understand if there is a problem with service?

Manufacturing plant producing automobile steering wheels : Rick Wing has a repetitive manufacturing plant producing automobile steering wheels.

Formulate linear programming model : The available times for these three resources are 80 hours, 90 hours, and 65 hours, respectively. Formulate a linear programming model.

What is the purpose of dummy tasks : What is the purpose of dummy tasks, and on what types of project would you use them for budgeting purposes?

Would you investigate customer complaints further : Would you investigate customer complaints further? If so, how would you proceed to understand if there is a problem with service?

Develop formal training plan for equal employment : Develop a formal training plan for Equal Employment Opportunity

Good quality lawnmower-would you award any punitive damages : The salesman said it was a good quality lawnmower and even professionals used the same one. Would you award any punitive damages? Explain

Attempted burglary and possession of burglary tools : Tommy Transmitter planned to burglarize a local audio/video dealer. Tommy was subsequently charged with attempted burglary and possession of burglary tools.

How to reduce paper and plastic waste in the workplace : The problem : How to reduce paper(office) and plastic waste(cafeteria) in the workplace?

User Account

All Pages