Would you expect any cultural differences in emotions

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Reference no: EM133168596

Staff Emotional Intelligence Report

Quesiton 1. Based on a review of the case study, what do you think could be possible range of emotions that Yuko could be feeling? List at least five possibilities.

Quesiton 2. Based on a review of the case study, what are the possible ranges of emotions that Beryl could be feeling? List at least five possibilities.

Quesiton 3. Based on a review of the case study, what do you think could be the effect of the workplace situation on the manager and possible emotions they could be feeling? List at least five possibilities.

Quesiton 4. Would you expect any cultural differences in emotions? Research differences between Australian and Japanese expressions of emotions and describe differences you identify. List at least two.

Quesiton 5. During a meeting, what techniques would you use to ensure that Beryl and Yuko have the opportunity to express their thoughts and feelings? List at least two.

Quesiton 6. During a meeting, what techniques would you use to ensure that Beryl and Yuko have the opportunity to reflect on the effect of their behaviour and emotions? List at least two.

Quesiton 7. What advice could you give to Beryl and Yuko to assist them in self-managing their emotions? List at least five tips.

Quesiton 8. Document a step-by-step approach for resolving the workplace situation. As a guide, you should list between 6 to 8 steps.

Quesiton 9. Prepare questions (at least five) to ask Beryl and Yuko at the meeting.
The questions should help you to find out more about the situation and their thoughts and feelings.
Ensure that your questions are open questions to encourage discussion.

Your questions should ensure that you:
• Identify information about the workplace situation
• Provide opportunities for Yuko and Beryl to express their thoughts and feelings?

Reference no: EM133168596

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