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Question: You have been asked to assemble and lead a team to explore the recent increase in customer complaints. You've put together what you believe will be a good team, but you had to "twist a few arms" to get the best people for the team. The first meeting went well. You know they have the skills and knowledge to analyze this problem and come up with good solutions, but you also know that most of them have many other commitments and responsibilities - that's why you had to persuade - and in some cases, beg - them to be on the team.
Which of the four follower styles discussed in the instructor notes (i.e. Situational Leadership) do you think best describes this team? Based on this, which leadership style should you use?
If later the team moves through the development stages to Performing, with everyone engaged and on board, would you adjust your leadership style? If so, how and why would you do it?
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