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Without the human element, quality improvement cannot be sustained. Both leadership and employee involvement are critical to an organization's total quality management transformation. Let’s first focus on “leadership for quality.” What can leaders “do” to effectively implement TQM? How can management lead transformation, motivate change, and “sustain and gain”? Cite examples from healthcare experiences
How do you identify stakeholders within a project? illustrate graphs and other tools to accomplish this.
Kelle Carpet and Trim installs carpets in commercial offices. Peter Kelle has been very concerned with the amount of time it took to complete several recent jobs.
If the Economic Order Quantity (EOQ) model is used to order material, which of the following represents the total annual variable cost that includes the annual costs of ordering and inventory holding
Expando, Inc., is considering the possibility of building an additional factory that would produce a new addition to its product line. The company is currently considering two options.
Describe the differences and similarities between partial measure productivity, multifactor productivity, and total measure productivity and provide an example where each would be used by the operations manager.
Bribery or the Cost of Doing Business? You are a U.S. citizen recently assigned as the manager of distribution in a European country where bribery is relatively accepted. Your job description includes responsibility for accepting shipments as they en..
What is customer equity? How can a company increase its customer equity? Illustrate your answer using a theme park as an example.
What benefits can be gained from case studies? What dangers, if any, are there in using case studies? In what ways are they useful? Support your answers.
Which of the following statements is true of formalization? Organizational growth and environmental complexities push organizations toward:
Does a company have to act selflessly to be considered socially responsible? For example, when building a new plant, a corporation voluntarily invested in additional equipment that enabled it to reduce its pollution emissions beyond any current laws.
Evaluate the value of the CBA for each constituency and integrate these estimates into a scenario model and/or decision tree. Analyze the results.
Howard Weiss, owner of a musical instrument distributorship, thinks that demand for bass drums may be related to the number of television appearances by the popular group Stone Temple Pilots during the previous month.
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