Within the process characteristic matrix

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Reference no: EM132190757

1. Within the process characteristic matrix, oil refining and automobile assembly would normally be processed using a make-to-order process.

True

False

2. Operations can be defined as a transformation system that converts inputs into outputs.

True

False

3. Which of the following is correct concerning the throughput ratio (TR)?

a. most batch and job shop operations have high TRs

b. none of the above

c. A high TR guarantees high quality.

d. TR represents the proportion of time in which engineers reduce defects

e. all of the above

4. A product innovator would most likely be focused on

a. superior processes

b. price sensitive products

c. none of the above

d. emerging markets

e. all the above

5. Quality Function deployment (QFD)

a. all the above

b. is a tool for linking customer requirements to customer technical specifications

c. none of the above

d. Does not work well in a cross-functioning environment

e. was first used by Toyota in the 1970's

Reference no: EM132190757

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