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Wine cellar barrels recently became aware of several negativ

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Wine Cellar Barrels recently became aware of several negative reviews online related to the company"s customer service. Management has tasked HR with designing a strategic training initiative to address the interpersonal skills of the call center staff. HR"s first step should be which of the following?

A. Design the training.

B. Conduct a needs assessment.

C. Identify training participants.

D. Schedule the training.

 

 

Reference no: EM13667419

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