Willingness to schedule deliveries at customer convenience

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Reference no: EM13899772

With respect to the key dimensions of service quality, _____ refer(s) to the physical facilities and equipment, and the appearance of personnel.

A) responsiveness

B) empathy

C) tangibles

D) reliability

With respect to the key dimensions of service quality, the willingness to schedule deliveries at the customer’s convenience is an example of _____.

A) empathy

B) reliability

C) tangibles

D) assurance

Reference no: EM13899772

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