Why you have made this recommendation

Reference no: EM133435889

When recruiting for this position, you should be using a structured interview. What type of structured interview should you use to develop the interview guide: situational or behavioral? (NOTE: this should be your recommendation)

Describe why you have made this recommendation.

What are the benefits and tradeoffs associated with the recommendation you made?

Is the position flexible (e.g. in office or remote)?

Based on your recommendation, write 5 interview questions that will help you hire for the job posting below. For each question:

Why is this question necessary / important to include in an interview guide for this position?

Include a rubric/scoring guide for the answers for each question. There should be at least three scoring levels (eg. low, average, and high) and you should include descriptions of what interviewer would say to receive each score (see Table 10.3 for an example of how to write a rubric for each question).

Job posting for collectors to work direct issuer credit card portfolio.

Applicants should possess the following qualities:

A commitment to dealing with people and team mates with the utmost integrity and transparency

The ability to empathize with people who may be going through a hard time and the dedication to guide them through their situations

The ability to deal with a variety of personalities and scenarios

Strong negotiation skills

Ability to meet assigned targets

Strong listening and communication skills

Excellent work ethic and attendance

Previous call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales etc.

Strong command of the English language, Bilingual an asset. (written & oral)
Collectors must be able to work 8:00 a.m. - 5:00 p.m. and two days from 12:00 p.m. - 9:00 p.m. Pay based on experience and bonus potential. Full-Time positions are eligible for medical, dental, life, LTD and 401(k) benefits.

Reference no: EM133435889

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