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1. Why is it often difficult to match capacity and demand?
Capacity is expensive
Determining capacity is difficult
Capacity increases often come in large increments
Forecasting capacity is difficult
It is easy to match capacity and demand
2. A difference between projected demand and current capacity is
Capacity cushion
Required capacity
Resources needed
Capacity gap
Capacity projection
3. Why should services be near to the customer?
To keep out competition
Because the customer is normally involved in the service
To serve customers with limited transportation
To make services convenient
None of these options are reasons to be near customers
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