Reference no: EM133635903
Questions
1. Is one type of sales resistance (eg need, price) more difficult to handle than another (eg source, product, time)? Give an example using a real-life situation.
2. Why should a salesperson have many closing techniques ready to use duing a sales call? Explain in detail using a real-life potential situation.
3. Explain in detail why relationship-enhancement activities are important. Provide a real-life potential situation.
4. Why is it important for a salesperson to ask a buyer what they want the salesperson to do when resolving the complaint? Provide a real-life potential situation.
5. Why is it important for a salesperson to establish expectations with a new customer? Explain in detail using a specific situation.
6. Can the LAARC method be used for all types of sales resistance? Explain in detail using a real-life potential situation with a customer.
7. Why do many salespeople seem to ignore after-sale activities that enhance the relationship? Give examples using possible situations where a salesperson did and did not use an after-sales activity opportunity.
8. Explain in detail the earning commitment techniques that secure commitment and closing by giving examples from a real-life personal situation.
9. Are there ever situations where the salespersonal can't overcome sales resistance? If so, provide a real-life potential situation. If not, explain why using a difficult selling situation.
10. Give three example approaches of the recommended approach for responding to ojections. Detail those three examples using a personal or potential real-list situation.