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Paul Reid and Mary Brown are both managers at an insurance firm. Paul is the manager for Customer Service and Mary manages the Accounts Department. There is constant conflict between them as managers, which is most times visible to others. Paul's department is responsible to clearall mail and despatch to the other areas of the company. At times, cheques and other important mail are not processed speedily and there is problem for the Accounts department when reconciling their accounts.
Required
1. Discuss FIVE (5) reasons why organizational conflict occurs. Use examples to substantiate your argument.
2. Discuss TWO (2) ways in which Paul Reid and Mary Brown can solve the conflict identified.
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