Why operations management focuses on? processes

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Reference no: EM132272973

1. Which of the following is not a reason why operations management focuses on? processes?

A. Distinctions between manufacturing and service operations can be made clearer

B. Processes can be broken into subprocesses

C. Work flow often cuts across departmental boundaries

D. The operations department is the only one that has processes

2. Which of the following is not an activity of the customer relationship? process?

A. designing a service or product based on inputs from external customers.

B. identifying external customers.

C. facilitating external? customers's order placement.

D. building relationships with external customers.

3. Operations management is part of a production system that can be described in the following? manner:

Organization: inputsright arrow→processesright arrow→outputs.

Which one of the following correctly describes a production? system?

A. Package? carrier: vansright arrow→driversright arrow→deliveries

B. Insurance? company: applicationsright arrow→underwritingright arrow→agents

C. ?Farmer: seedsright arrow→cultivationright arrow→crops

D. Furniture? manufacturer: woodright arrow→toolsright arrow→chair

4. What is the main competitive priority of a firm that aims to satisfy the unique needs of each? customer?

A. customization

B. delivery speed

C. top quality

D. variety

Reference no: EM132272973

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