Why job satisfaction a particular challenge for front-line

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Problem: The fast food industry, including restaurants such as McDonalds and Burger King, is known for having a large number of dissatisfied front-line employees. Front-line are the people who serve customers and prepare the food. The industry has extremely high turnover and absenteeism rates, and there is an international movement called 'Fight for 15' that is actively seeking higher wages, more stable shifts, and safer working conditions.

Required:

1. Why is job satisfaction a particular challenge for front-line workers in these organizations?

2. How can companies raise the average level of job satisfaction for their front-line employees? ( please remember that your solutions should be realistic and consider resourse limitations for low-cost restaurants.)

Reference no: EM132442071

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