Why is trader joe known for excellence in customer service

Assignment Help Management Theories

Reference no: EM133424864

Questions:

1.)Why is Trader Joe's known for excellence in customer service/customer relations. What strategies/elements stand out to as the ones that could impact the positive view of their customer service?

2.) Why is Front-level managers (e.g. the floor manager and/or cleaning crew supervisor) the most to blame for this service quality breakdown?

Reference no: EM133424864

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