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Case Study: As the store manager of an independent bookstore for over 10 years, you have formed relationships with customers and local organizations. New employees just began working at the bookstore a month ago, and they would like you to share your tips for implementing business communication strategies into everyday conversations with loyal customers.
Question 1: What's 1 business communication strategy that would assist in managing customer relationships in the local bookstore?
Question 2: Why is this strategy pertinent to this business?
Question 3: What tools could be used to maintain this strategy?
Response RequirementsBy Thursday, respond to the prompt above in a minimum of 175 words.
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