Reference no: EM133574642

Questions:

2. Why is the topic of diversity important to the hospitality industry? In your response include what you feel is the impact on the business, employees, customers, and owners of a business when the group of people making important decisions for the business is not diverse?

3. Describe three or four actions that are important in minimizing sexual harassment?

4. What is the key guideline (phrase) that describes whether an employee is qualified to work (to make sure that you are in compliance with ADA regulations) (the essential functions clause)?

5. With an example from the workplace, describe the difference between qualitative and quantitative duties and tasks. In this description, consider the following two groupings: 1) Qualitative, Subjective, Humanistic and 2) Quantitative, Objective, Mechanistic.

6. Describe the difference in complexity between preparing a qualitative and a quantitative duty or task and the challenges that this represents to managers.

7. Where are the criteria for recruits (where are they found) (hint: in Chapter 5-also in this chapter)? Why does it make sense that these are the criteria that help you make recruitment/hiring decisions?

8. Discuss a few typical costs of turnover, primarily high turnover.

9. Describe how to calculate turnover and provide two examples of turnover that are not used in the book: one of less than 12 months and one of more than 24 months (i.e., show the calculation and the resulting percentage).

10. What is generally the best source of hourly (non-management) recruits and why? What one other form of recruitment do you feel is effective and efficient-why?

11. What does EOC/E-of-C stand for? Why is it important to establish a reputation as the E-of-C? Include an explanation of the term, applicant pool in your response.