Reference no: EM132890686
As a Medical Office Assistant, you will spend a lot of time communicating with patients - in person and on the phone.
Scenarios (in person)
Reflect on each of the scenarios listed below. Create a plan and write script that will help you deal with each scenario.
-Why is the sick note not covered? Why do I have to pay for it?
-Why did the doctor not release an early refill of my medications ?
-A patient who is complaining that the doctor is running late
-A patient with a non-emergency demanding to be seen by the doctor immediately
-I want to know the result of my recent Lab/Imaging test. Can you tell me where this pain is coming from? Scenarios (on the phone)
Reflect on each of the scenarios listed below. Create a plan and write script that will help you deal with each scenario.
-leaving a message about an upcoming appointment
-leaving a message about a missed appointment
-a doctor asks that you leave a message about test results
-leaving an urgent request for a patient
-a family member is asking about a message left on the phone