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Why is the sick note not covered

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Reference no: EM132890686

As a Medical Office Assistant, you will spend a lot of time communicating with patients - in person and on the phone.

Scenarios (in person)

Reflect on each of the scenarios listed below. Create a plan and write script that will help you deal with each scenario.

-Why is the sick note not covered? Why do I have to pay for it?

-Why did the doctor not release an early refill of my medications ?

-A patient who is complaining that the doctor is running late

-A patient with a non-emergency demanding to be seen by the doctor immediately

-I want to know the result of my recent Lab/Imaging test. Can you tell me where this pain is coming from? Scenarios (on the phone)

Reflect on each of the scenarios listed below. Create a plan and write script that will help you deal with each scenario.

-leaving a message about an upcoming appointment

-leaving a message about a missed appointment

-a doctor asks that you leave a message about test results

-leaving an urgent request for a patient

-a family member is asking about a message left on the phone

Reference no: EM132890686

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