Reference no: EM133186436

1. Name some of the hotels you have visited. What were some of the exciting things you noticed while you were a guest there?

2. How does the front office manager relate to other members of the hotel management staff? Give examples.

3. Give some examples of how the front office is responsible for communication with other departments, with hotel guests, and with the public.

4. Why is the position of the front desk in the lobby of a hotel important?

5. What are some major sources of guest reservations? What information does this analysis reveal?

6. If you have been or currently employed at a front desk in a hotel, what do you think of the potential for repeat business from current guests? Does your hotel have a procedures to secure reservations on check-in or check-out?

7. Briefly describe the method used to process a reservation with a computerized system.

8. How important do you think the guest's first contact with the hotel is in providing hospitality? Give some examples from your experiences as a guest in a hotel.

9. Why should a front office manager be concerned about compiling a guest's late charges? Give an example of losses that can results if late charges go unpaid.

10. Why should a front desk clerk inquire about the quality of products and services from a guest who is checking out? Who needs this information?

11. How important do you think hospitality is to a guest in a hotel? If you are employed in a hotel, ask your manager how he or she feels about the importance of providing hospitality to a guest.

12. How important is cross-training to operating a front desk?